Lễ Tân tại 22land Resident Hotel Nguyen Dinh Hoan

9/2024 → 3/2025 (5 tháng)

Hà Nội

- Expertly managed reservations, room assignments, and accommodated special requests to maximize guest satisfaction. - Handled walk-in bookings and actively upsold room categories tooptimize revenue while matching guest needs. - Responded promptly and professionally to phone, email, and walkin inquiries, delivering excellent customer service. - Developed positive guest relationships through personalized care; frequently mentioned by name in positive reviews on Booking.com, Agoda, Google, and TripAdvisor

Guest Relation Trainee tại New World Phú Quốc Resort

4/2024 → 7/2024 (2 tháng)

Phú Quốc

- Prepare VIP arrival list and set up VIP welcome amenities. - To assist guest efficiently, courteously and professionally in all Front Office related functions. - Warmly welcomed guest at lobby, giude way to front desk to ohter hotel outlets. - Provide hotel information when it comes to guest requires, report to supervisor or manager issues happen. - Prepare and schedule airport pickup/drop-off trips. - Conducted courtesy calls shorty to confirm arrival and departure times. - Send emails to confirm airport pickup/drop-off times. - Consistently met weekly performance targets on TripAdvisor. - Handling cases of customers with health problems.

Lễ Tân tại Sỏi resort in farm Hòa Bình

5/2023 → 7/2023 (2 tháng)

Hòa Bình

- Warmly welcomed guest and ensured smooth check-in/out. - Handle guest information and payments - Conducted courtesy calls shorty after arrival to ensure guest comfort, introduce facilities, and proactively resolve any concerns. - Delivered personalized guest service, promptly handling inquiries, requests, and complaints in person and via phone. - Receive VAT invoice process final invoices and assist with any paymentrelated queries upon guest check-out. - Receive guest booking information via calls and emails.

Lã Xuân Anh - Guest relation Supervisor

New World Phu Quoc Resort

laxuananh09@gmail.com - 0967156913