Cluster E-Commerce Manager tại APEC GROUP

7/2023 → Hiện tại

Ho Chi Minh, Vietnam

Mandala Cham Bay Mui Ne - 5* M Contiental By Mandala Mui Ne - 5* Mandala Hotel & Spa Phu Yen - 5* M Contiental By Mandala Phu Yen - 5* Online Marketing Strategy: -Develop and execute comprehensive online marketing strategies to increase direct bookings and reduce dependency on OTAs (Online Travel Agencies). -Optimize the hotel’s website for search engines (SEO) and ensure content is up-to-date and engaging. Website and Booking Management: -Manage the hotel’s website, ensuring it is user-friendly and optimized for conversions. -Oversee the online booking system, ensuring it is fully functional and up-to-date with the latest room rates, availability, and promotions. Analytics and Reporting: -Monitor and analyze online traffic, sales data, and campaign performance to identify trends and opportunities. -Prepare regular reports on website performance, online bookings, and digital marketing campaigns. Collaboration and Communication: -Work closely with the sales, marketing, and revenue management teams to ensure alignment on pricing, promotions, and overall strategy. -Coordinate with external vendors and agencies for website development, digital advertising, and other e-commerce- related services.

E-Commerce Manager tại ME GUSTAS HOTEL GROUP

7/2022 → 7/2023 (1 năm )

Ho Chi Minh, Vietnam

Me Gustas Parkview - 3* Me Gustas Central - 3* Me Gustas Metropoint - 3* Me Gustas Downtown - 3* -Responsible for managing e-commerce activities including hotels and cooperative partners (Expedia, Booking.com, Agoda, Traveloka, etc.). -Analyze market trends and competitors' activities, thereby recommending effective solutions and sales strategies to the department head on electronic websites. -Monitor development strategies through sales channels and promptly and specifically report to the department head, changing if necessary. -Develop an implementation plan according to the assigned business targets. -Handling and solving problems arising from customers and partners. -Build and maintain relationships with people in charge of e-commerce sites, regularly interact to get the best cooperation. Complete daily, weekly and monthly reports as well as year-end summaries based on e-commerce activities.

Business Development Cum Key Account tại VN TRAVEL GROUP - Mytour, Tripi

3/2021 → 7/2022 (1 năm 4 tháng)

Ho Chi Minh, Vietnam

-Research and identify new market opportunities. Prepare and deliver pitches to potential hotel partners. Enter new hotel partner data and update changes to existing accounts correctly in the company system. -Maintain fruitful relationships with partners and address their needs effectively. Conduct cold call to identify leads. -To manage partner accounts in divided areas from inventory, B2B quotation, and seasonal promotion to ensure the target GMV. -Collaborate with appropriate team members to determine necessary strategic sales approaches. -Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile Information, sources, etc. Overcome objections of prospective customers.

Sales OTA tại G8 LUXURY HOTEL & SPA - 4*

12/2019 → 3/2021 (1 năm 2 tháng)

Ho Chi Minh, Vietnam

-I was fully in charge of implementing, updating the inventory, the price, and the promotion for all OTAs channels (Agoda, Boooking.com, Expedia, Traveloka) for all 4 hotels in G8 Group. -Set up and update the hotel information requirement on OTAs channels, website, and social media. -Conducted extensive online research to understand the market trend, competitors. -Implement and utilize analytics to track sales trends and identify opportunities for growth. -Answered all the guest review and contribute the ideas to create an exceptional Guest experience and build strong, comprehensive sales programs. -Other tasks assigned by Owner.

Agoda - Golden Circle 2023

12/2023

Me Gustas Parkview - 3*

Agoda - Golden Circle 2024

12/2024

Mandala Hotel & Spa Phú Yên - 4 *

Mr. Nguyen Tien Hiep - DOSM

Apec Group

hiepnt@apec.com.vn

Ms. Dang Thi Nhu Hieu - DOSM

Me Gustas Hotel Group

hieudang@megustas.com.vn