My name is Đỗ Thị Kim Uyên, a recent graduate in Hospitality Management from Cergy Paris Université, France, with outstanding results in key subjects such as Professional Communication, Customer Service, and Front Office Operations. With a strong passion for the hospitality industry, I am dedicated to understanding and empathizing with guests’ needs to provide exceptional service. Although I lack practical experience, my fluency in both English and French, combined with my interpersonal skills and attentiveness, equips me to handle diverse guest interactions with care and professionalism. I am eager to bring my enthusiasm and knowledge to contribute to creating memorable guest experiences at your esteemed hotel.