Receptionist tại Vinpearl Resort & Spa Phu Quoc

2/2018 → 2/2019 (1 năm )

Phú Quốc, Kiên Giang

- Making Check-in, Check-out procedure. - Introduce & give all information and Service of resort to the guest - Up selling service of resort - Check & taking payment bill for guest. - Night Auditor - Receive & Solve complaining of the guest - Cooperated with another department to solve problems of the guest - Give advise for guest about the Island (visit, eat, entertainment,..)

Receptionist tại L'Azure Resort & Spa Phu Quoc

5/2019 → 11/2019 (6 tháng)

Phú Quốc , Kiên Giang

Bellman tại Regent Phú Quốc

3/2022 → 3/2023 (1 năm )

Việt nam

Welcome & Escort guest from the entrance to check-in lobby - Assist and store luggages while they’re waiting for the room - Bring the luggages to the guest’s room - Buggy shuttle for guest around the resort. - Assist guest about the information of the resort, the island and transportation when guest need - Assist luggages for guests when they Check out

Door Man / Airport Representative tại JW Mariott Resort & Spa Phú

4/2025 → Hiện tại

Việt nam

*Doorman : + Welcome guest with warmest gesture and escort them to check- in area, assist to bring their passport to Reception and notify to Guest relation to serve welcome drinks. + Manage and control all the Check-in & Check-out luggages at the Lobby and in the storage. + Observe entrance lobby to make sure every demand of the guest are receive & give them support as soon as possible. + Give all the information & activity of resort and in the island for guest when they need support. *Airport Representative : + Present at the airport to welcome guest follow flight & transportation schedule of the resort. Ensure all amenity is already set up in the car. + Give a warm welcome to the guest at the airport entrance to make first impression. + Assist luggages and escort guest to car and introduce all the utilities in the car. + Announce to the FO team, manager that guest already picked up and on the way to the resort. + Give a small talk and some information about the island with guest to make them feel comfortable and relax during the trip to the resort.