Project Coordinator tại Senses Group Joint-Stock Company

11/2024 → / (6 tháng)

Hà Nội, Việt Nam

• Create detailed project reports, maintain project documentation, and update relevant project management tools. • Update and report on the progress of management tasks. Coordinate with relevant departments during project implementation to ensure project timelines are met. • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails

Marketing Officer tại INECSO JSC

1/2021 → 9/2022 (1 năm 8 tháng)

Hà Nội, Việt Nam

• Research T&D on social media and within the fashion industry to create curated content on different platforms. • Manage social media content and coordinated weekly content calendar using Facebook Business Suite and Sprout. • Conceptualize POSM; delegate tasks to the design team and assist them using Photoshop and Illustrator. • Assist Customer Support regarding customers’ enquiries and complaints via social media channels. • Perform keyword optimization; drove SEO in content creation; optimizing website content and linking. • Contribute to marketing strategy and campaign planning in collaboration with Product Teams and Marketing Manager, resulting in 1.8% and 30% growth of engagement rate and followers respectively within the first 2 months.

F&B Intern tại Marriott Amsterdam Hotel

9/2019 → 3/2025 (5 năm 5 tháng)

Amsterdam, The Netherlands

• Operate in different F&B outlets while ensuring consistent high-quality service based on the company’s standard. • Gain experience managing time and effectively multi-tasking through working in a fast paced-environment. • Handle customer issues effectively to ensure customer satisfaction 100% of the time.

Guest Service Agent tại Sheraton Amsterdam Schiphol Airport

1/2024 → 8/2024 (7 tháng)

Amsterdam, The Netherlands

• Process all guest check-in, check-out, reservation, room assignment in accordance to the SOP of the hotel. • Process all payment types such as room charges, cash, debit, or credit; including resolving any late charges or disputes. • Coordinate with other departments to ensure timely and excellent customer service. • Train and assist new colleagues as well as interns to the Brand Standard while maintaining good and professional relationship with all colleagues. • Assist supervisors with administrative such as monthly emails, filling systems, EOD reports and group bookings. • Stimulate room sales and F&B, resulting in being a top seller for 3 consecutive months and achieving all monthly sales goals. • Attend additional trainings and cross-trainings with Duty and Housekeeping.

Elly Van De Wouw - HR Director

Sheraton Schiphol Airport Hotel

elly.vandewouw@sheraton.com

Sebastiaan van Kessel - Front Office Assistant Manager

Sheraton Schiphol Airport Hotel

Sebastiaan.VanKessel@sheraton.com