Front Desk Supervisor tại Amiana Resort Cam Ranh

4/2025 → Hiện tại

Nha Trang, Khánh Hoà

- Developed standardized operational procedures for all phases. - Greeted guests warmly and professionally. - Efficiently managed check-in and check-out processes. - Handled reservations, special requests, and provided support. - Increased revenue through room sales and upselling. - Resolved issues during shifts for optimal performance. - Supervised daily operations to ensure accuracy and customer satisfaction. - Provided job training to enhance team performance. - Organized daily rosters for smooth shift operations.

Front Desk Trainee and Attendant tại Ibis Styles Nha Trang

12/2022 → 3/2025 (2 năm 2 tháng)

Nha Trang, Khánh Hoà

- Greet guest with warmest and professionalism - Carry out check-in and check-out procedures - Handling guest reservations, taking care and fulfilling special requests of the guest; also provide, introduce and support necessary information - Increase hotel revenue by selling rooms and upselling - Increase hotel revenue by selling rooms and upselling - Control and solve problems that arise during shift - Control and solve problems that arise during shift

Food and Beverage Trainee tại Six Senses Ninh Van Bay

6/2022 → 9/2022 (3 tháng)

Ninh Vân, Ninh Hoà, Khánh Hoà

- Maintained food safety and hygiene standards; knowledgeable about current menu items, garnishes, ingredients and to present and serve guests; preparing methods before and after each shift - Control and solve guests complaints to maintain satisfaction and business loyalty

Best Supervisor

5/2026

Best Supervisor of the firt quarter 2026

Best Employees

12/2024

Best Employee of 2024

Best Employees

6/2023

Best Employee of the first 6 months of 2023

Nguyễn Quang Linh Chi - Assistant Front Office Manager

ibis Styles Nha Trang

chi.nguyenquanglinh@accor.com - 0934836060