Danny Nguyễn – Operations Manager | F&B Entrepreneur Professional Summary I am an experienced Operations Manager in the F&B industry with a strategic mindset, strong operational expertise, and a proven track record in brand development. I have successfully established, managed, and optimized various café, restaurant, and bar models, contributing to improved efficiency, revenue growth, and enhanced customer experience. Core Skills and Competencies Operations Management and Optimization – Developing structured operational processes to enhance efficiency, reduce costs, and improve service quality. Business Development and Brand Building – Expertise in brand positioning, menu development, and formulating effective business strategies. Financial Management and Profit Optimization – Proficient in P&L management, financial analysis, and cost-saving strategies. Leadership and Team Development – Extensive experience in recruitment, training, and fostering a high-performance team culture. Negotiation and Supply Chain Management – Establishing strong relationships with suppliers, ensuring quality control, and optimizing procurement costs. Customer-Centric Approach – Focusing on enhancing customer satisfaction and loyalty through service excellence and innovative engagement strategies. Marketing and Communications – Leveraging digital marketing, promotions, and loyalty programs to attract and retain customers. Competitive Advantages Entrepreneurial and Hands-On Experience – Having personally built and operated F&B businesses, I possess a deep understanding of industry challenges, opportunities, and strategic execution. Adaptability and Innovation – Demonstrated ability to quickly adjust to market trends and introduce innovative business solutions. Strategic and Practical Execution – Combining high-level planning with hands-on implementation to drive sustainable business growth. Areas for Improvement and Mitigation Strategies Tendency to Focus on Details – At times, I have devoted excessive attention to minor tasks, which I have addressed by enhancing delegation skills and prioritizing core business functions. High Standards for Teams – Setting ambitious goals can create pressure for employees, but I have refined my leadership approach by balancing discipline with motivation. Desire for Rapid Expansion – While growth is essential, I have learned to manage risk effectively by ensuring resource optimization before scaling operations. With my extensive experience, strategic acumen, and leadership capabilities, I am confident in my ability to contribute significantly to the success and expansion of any F&B business.

I aspire to take on the role of Operations Manager at a promising F&B brand where I can leverage my expertise in operations management, process optimization, and business strategy to drive sustainable growth. Specifically, I aim to: Develop & expand the brand: Contribute to the establishment, expansion, and strategic positioning of the brand, particularly in the coffee, restaurant, and innovative F&B sectors. Optimize operations: Implement professional operational standards to enhance business efficiency, reduce costs, and maximize profitability. Lead & train teams: Build a professional work environment, develop a high-quality workforce, and foster a strong and effective workplace culture. Apply technology & innovation: Integrate technological solutions into operations to optimize order management, sales processes, and customer data management. Enhance customer experience: Elevate service quality, personalize customer experiences, and ensure high customer satisfaction, creating long-term value for the brand. I seek to work in a professional and dynamic environment that offers opportunities for personal growth while contributing to the success of the business.