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Từ 3 đến 5 năm
Tổng giám đốc/ Giám đốc
50 - 60 triệu
Khánh Hòa
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
General Manager tại Iconique Hotel Nha Trang
6/2025 → Hiện tại
Nha Trang
• Oversaw the full pre-opening and launch phase of a 4-star Boutique Hotel with 141 rooms, located in the heart of Nha Trang City. • Developed and executed comprehensive pre-opening strategies covering recruitment, training, budgeting, standard operating procedures (SOPs), sales & marketing, and brand positioning. • Supervised construction completion, M&E and IT system handover, and ensured compliance with operational, safety, and quality standards. • Established operational frameworks and service culture emphasizing Boutique luxury and personalized guest experience. • Directed all departments — Front Office, Sales & Marketing, Housekeeping, F&B, Kitchen, Engineering, Finance, HR, and Security — to ensure smooth opening and sustainable operations. • Successfully launched the hotel on schedule in August 2025 and stabilized business performance within the first operational quarter.
General Manager tại Muong Thanh Luxury Khanh Hoa Hotel
5/2022 → 5/2025 (3 năm )
Vietnam
• Develop budget/business plans for approval by the CEO of the Corporation and organize the implementation of those plans. • Accurately capture business information in the hotel industry domestically and internationally, continuously exploring the domestic customer market. • Monitor and execute marketing and revenue management plans to maximize revenue, average room revenue, and room capacity. Maximize room revenue and profit by predicting and planning for market changes and for each customer segment. • Maximize revenue from food and beverage services by ensuring optimal use of restaurant/conference space and efficiently managing food and beverage costs. • upervise the provision of services to guests to ensure quality and maximum guest care, including promptly addressing legitimate requests and effectively resolving all complaints to ensure guest satisfaction. • Directly organize the reception, farewell, and inquiries of VIP guests and above during their stay at the hotel, listen to their feedback, and promptly address any arising issues. • Ensure that product quality and service standards are maintained in all departments of the hotel, including exterior appearance, maintenance, and cleanliness. Establish and maintain a preventive maintenance program to protect the hotel's physical assets. • Plan and propose repairs, upgrades to furniture and equipment according to the designated hotel rating standards. • Supervise and inspect security, fire prevention, and safety measures to create a friendly and safe environment for guests and employees. • Oversee and inspect food safety hygiene to prevent food poisoning incidents. • Establish an organizational structure and salary plan aligned with the business plan for approval by the CEO of the Corporation. • Set up and maintain proactive human resource management functions to ensure employees are motivated, trained, and developed; receive timely and accurate payment of wages, benefits, and comply with labor laws and local regulations. • Create a positive working environment for all employees. Provide guidance to all levels of staff through formal and informal meetings, discussions, and feedback on job effectiveness. • Develop regulations regarding rewards and penalties for employees to foster a competitive atmosphere and increase labor productivity for approval by the CEO of the Corporation. • Have a firm grasp of the skill levels of employees in various departments of the hotel, thereby developing training plans, professional development, language skills to meet guest service requirements, and personnel planning for each department. • Develop and maintain relationships with government authorities, agencies, and the local community. Ensure effective handling of community concerns and media inquiries. • Provide guidance, conduct checks, and take responsibility for implementing regulations and internal rules approved by the relevant authorities. • Organize the implementation of inspection work, coordinate inspections, implement anti-corruption, waste prevention, and anti-negative behaviors, as well as actions violating laws or labor regulations. • Organize regular and ad-hoc meetings with Deputy Directors and Department Heads to keep abreast of and manage activities promptly.



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