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Nguyễn Duy Anh

Nguyễn Duy Anh

Hồ sơ 5 sao bạc 171 Lượt xem hồ sơ

Nam, 15/07/1996, 29 tuổi

Thu Duc City

Cập nhật: 26/07/2025

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Kinh doanh & tiếp thị, Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Nhà hàng/ Bar/ Pub

Giới thiệu bản thân

My name is Duy Anh, my main field of work is Hospitality Management. I have more than 4 years working in front office position in hotel from 4-5 stars. I want to succeed in a challenging environment that will provide me with advancement opportunities. I prefer to work in a friendly and well-organized environment. My goal is to perfect all the essential task and improving myself through hard work. I'm willing to learn and try out new things.

Trình độ học vấn chuyên môn

Đại Học Hutech

Ngôn Ngữ Anh - Đại học

2013 → 2016

Kĩ năng

Tin học văn phòng
Training and Development
Kỹ năng bán hàng, phục vụ khách hàng
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Tổ chức công việc
Quản lí thời gian
Sáng tạo

Kinh nghiệm làm việc

Ecommerce Executive - Ecommerce Supervisor tại Công ty TNHH Aharooms Internet

9/2022 → 5/2024 (1 năm 7 tháng)

HCM

-Manage daily operations on OTA platforms, including updating rates, availability, and content (photos, descriptions, amenities) of our hotels. -Monitor sales performance across different OTA channels to optimize pricing and increase income. -Develop and apply promotional campaigns on OTAs to attract bookings. -Work with marketing and revenue management teams to ensure competitive pricing. -Build and maintain relationships with OTA account managers and partners. -Handle guest inquiries or complaints received through OTA channels professionally and promptly. -Stay updated with OTA trends, new tools, and best practices to improve the online presence and booking conversion rates.

Receptionist tại HÔTEL du LAC

5/2025 → Hiện tại

HCM

-Check in-check out for guests. -Ensuring that guests or visitors receive excellent customer service. -Leading guests to their room after check-in -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions.

Receptionist tại Caravelle Hotel

5/2022 → 7/2022 (2 tháng)

HCM

-Work with Opera PMS. -Check in-check out for guests. -Ensuring that guests or visitors receive excellent customer service. -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions, create invoices and send it to the customers under their requests.

Hostess tại SOKOGROUP LTC.

9/2024 → 5/2025 (7 tháng)

HCM

-Handling hotline, contacting guests and making reservations. -Making tea for guests, showing guest around the restaurant. -Responsible for ensuring that the tea lounge operates efficiently and meets quality standards set by the organization. -Ensuring that guests or visitors receive excellent customer service.

Front Office Agent tại CÔNG TY CỔ PHẦN QUÊ HƯƠNG LIBERTY

6/2019 → 5/2022 (2 năm 10 tháng)

HCM

-Work with Smile PMS. -Check in-check out for guests. -Supervise front desk staff, including receptionists, concierge. This involves scheduling, training, and performance management. -Ensuring that guests or visitors receive excellent customer service. -Conduct training sessions for new front desk staff. -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions, create invoices and send it to the customers under their requests.

Mong muốn về công việc

-Mong muốn có một môi trường làm việc năng động, team work, fair play. -Được sự công nhận về công sức và thành quả lao động -Có cơ hội được học hỏi, phát triển bản thân và hướng tới vị trí cao hơn

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