Short-term Objectives: I aim to graduate from Ho Chi Minh City University of Technology. Build trust and rapport with guests by making them feel comfortable and safe while experiencing hotel services. Desire to develop skills in the restaurant and hotel industry. Not afraid to move around to observe the surrounding situation. Long-term Objectives: In the initial two years of my engagement in the hotel industry, my objective is to achieve a high level of expertise. I aim to gain a comprehensive understanding of operational management processes and to excel in the management of customer experience.