Training Operation Specialist tại NOVALAND GROUP VIET NAM

4/2016 → 4/2017 (1 năm )

HO CHI MINH city

Senior Collection Trainer tại HOME CREDIT VIET NAM

4/2017 → 8/2018 (1 năm 4 tháng)

HO CHI MINH city

Senior Sales Capability Development tại VPBANK SMBC FINANCE COMPANY

7/2019 → 5/2021 (1 năm 10 tháng)

HO CHI MINH city

. Developed appropriate training approach and solution to meet the business expectation: sale behavior model, team leader competency framework, training road map. . Delivered and 21 courses with 572 attendants in several topic: Product & Process Knowledge, Train the Trainer, Selling Skill, Objection Handling Skill, Motivation, Report & Communication. Handling the Coaching Mechanism for 3 Sale Area with more than 200 staffs coached each month. . Designed Assessment Mechanism which included competency and behavior framework as a part of Potential Team leader Development Program.

Learning & Capability Development Manager tại VPBANK SMBC FINANCE COMPANY VIET NAM

5/2021 → 3/2024 (2 năm 9 tháng)

HO CHI MINH city

. Spearheaded the design, development of front-liner business unit (Sales & Collection) and supporting unit with full cycle learning map from onboarding training, functional skill development, potential leader journey, supervisory development program. . Collaborated with cross-functional managers to analyze learning and capability development needs. . Developed capability solutions through analyzing performance funnels, competency & behavior models and creating best practice behavior model, coaching performance mobile app, coaching performance mechanism. . Managed a team of 5 trainers to strategically design and development learning initiatives in-line with identified needs, organizational goals that cultivating organization learning culture. - Highlight . Performance Improvement Program for Direct Sales Department, focusing on creating behavior model, coaching mechanism, coaching guidance for team leaders. The project results on improving average behavior score from 2.7 to 3.9 and average target achievement from 75% to 98%. . Supervisory Development Program for first Line Supervisors, providing 9 training module with designed pre/post learning activities, nano-videos learning, performance tracking and follow up. The project result on 80% coverage, decreasing turn over rate from 16% to 8%, improving span of control from 17 to 20. . The Good Morning Sales & Collector broadcast series to create a virtual platform for connecting, motivating and cultivating learning habit, reaching over 15,000 views, 94% satisfy rating and turning into an official communication channel for divisions.

Learning Development & Corporate Culture Manager tại GALAXY HOLDINGS VIET NAM

4/2024 → Hiện tại

HO CHI MINH city

. Developed and executed yearly roadmaps for key HR functions, including Training, Career Development, Employee Engagement, and Corporate Culture. . Designed the learning map & matrix for all level from corporate onboarding journey, upskilling and reskilling programs, teamleader development program and potential management journey. Initiated Galaxy Holdings Talent mechanism to identify, retain, and develop a high-potential talent pipeline, ensuring alignment with the organization’s strategic goals. . Established, and executed corporate culture & engagement plans, including documenting core cultural values and fostering a strong organizational culture through learning, communicating, contest initiatives and internal events. - Highlight . Successfully delivered over 140 training classes, totaling 5,400 training hours, with a team of 15 internal trainers, achieving a training quality rating of 4.5/5. . Standardized and digitalized the training management, data storage, and evaluation system on Lark Enterprise, reducing training operations workload by more than 20%. . Organized major group events: Team Building and Year-End Party with over 350 participants, achieving a satisfaction rating of 4.2/5.