Front Office Trainee (Concierge) tại Sheraton Phu Quoc Long Beach Resort

1/2025 → 4/2025 (3 tháng)

Vietnam

Assisted guests with reservations for dining, spa, entertainment, and transportation. Provided local information and personalized recommendations for attractions, tours, shopping, and dining. Fulfilled guest requests, arranging special amenities, deliveries, and customized experiences. Coordinated luggage delivery, storage, retrieval, and resolved lost luggage issues. Offered packing and unpacking assistance to enhance guest convenience.