Cashier Team Leader tại Mandala Cham Bay Mũi Né

3/2023 → 3/2025 (2 năm )

Bình Thuận

- Supervised and coordinated cashier operations in a high-end resort environment, ensuring premium service quality aligned with 5-star hospitality standards. - Trained and coached cashiers in luxury guest interaction, POS systems, and accurate cash handling procedures. - Developed and maintained shift schedules, balancing peak periods and staff availability to ensure seamless service. - Oversaw daily financial transactions, monitored discrepancies, and ensured all reports complied with internal audit requirements. - Delivered prompt and elegant resolutions to guest inquiries and billing concerns, maintaining the hotel's reputation for exceptional service. - Collaborated closely with departments such as Front Office, F&B, and Finance to streamline payment processing and guest satisfaction. - Ensured compliance with brand standards, including appearance, communication, and transactional excellence. - Led performance reviews and offered ongoing training, contributing to a 20% improvement in cashier efficiency and guest satisfaction scores. - Assisted in implementing promotions and loyalty programs, enhancing guest experience and revenue generation. - Organized and monitored team work schedules, ensuring proper staffing and shift coverage across all operating hours.

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Mandala Cham Bay Mũi Né

ic3.mn@mandalahotels.com.vn - 0334986430