Guest Relation Officer tại Christina’s Hoi An

1/2019 → 10/2019 (8 tháng)

Hoi An, Quang Nam

- Managed guest interactions, welcome amenities, and guest feedback. - Built rapport with guests and provided local recommendations to enrich experiences.

Front Office Assistant Manager tại Sel De Mer Hotel And Suites

10/2019 → 6/2025 (5 năm 8 tháng)

Đà Nẵng

- Supported daily Front Office operations, ensuring smooth coordination between reception, concierge, and bell services. - Handled guest complaints and special requests, especially from VIP and long-stay guests. - Supervised and coached reception team members to uphold service standards. - Assisted in scheduling, training, and performance evaluations. - Acted as the Duty Manager when required, making critical decisions to ensure guest satisfaction. - Regularly assigned as Duty Manager, making key operational decisions, handling guest escalations, and ensuring seamless coordination across departments.

Employee of the Month

3/2023

Employee of the Month (October 2023)