Duty Manager tại Premier Village Phu Quoc

5/2023 → 5/2024 (1 năm )

Phú Quốc

 Manage and supervise hotel staff, ensuring smooth operation and guest satisfaction  Handle guest inquiries and complaints, resolving issue promptly and professionally  Coordinate with other departments to ensure seamless guest experience  Ensure compliance with hotel policies and procedure.  Monitor and maintain hotel facilities to ensure a safe and comfortable for guests.  Give instruction if need to senior for training, supervise

Butler - Supervisor Resort Host tại Premier Village Phu Quoc

12/2022 → 4/2023 (4 tháng)

Phú Quốc

 Assist guest during the stay: pre-arrival, during the stay, planning activities, upsell BBQ,  Responsive for team schedule, check teammate daily task.  Giving instruction to teammate for tricky situations  Training new member, review product knowledge

GEM - Guest Experience Maker tại Sixsenses Ninh Van Bay

6/2020 → 6/2022 (2 năm )

Nha Trang

 Pre-arrival call, transportation  Taking care of 6-8 villa at the same time  Give preference properly to guest activities  Arrange surprised gift, decor,…for special occasion  Upselling tour, dining, room upgrade, .etc.  Confirm transportation out, billing, etc.

Butler tại Amanoi - Aman Group

2/2017 → 2/2020 (3 năm )

Phan Rang

 Taking care of guest from arrival to departure  Stay close to guest and respond instantly when guest need.  Focus on detail.

FB Attendant tại Amanoi - Aman Group

2/2016 → 2/2017 (1 năm )

Phan Rang

 Taking order and serve guest accordingly  Focus on detail during guest’s dining  Keep working area clean and tidy

The Best Supervisor in 2023

2/2024

Winning the Best Supervisor in Fornt Office Deparment in 2023

Huỳnh Hữu Tuấn - FOM

Former AFOM at Premier Villaga Phu Quoc

tuan.huynh@wyndhamroyallhoian.com - 0708 580 104