A highly motivated and dedicated hospitality professional with 3 years of hands-on experience in the hotel industry, progressing from intern to full-time Bellman and Concierge at the prestigious Melia Hanoi. Possessing strong communication, teamwork, and problem-solving skills, coupled with an IELTS score of 5.5 (Writing 6.0), enabling fluent interaction with international guests. Known for strong discipline, a high level of health, and readiness to volunteer for overtime to ensure outstanding task completion. Seeking to leverage proven guest service excellence, operational coordination, and a proactive attitude to contribute significantly to a leading hotel's success. Committed to continuous learning and professional development, with future plans to pursue a Master's in Business Administration.