Đại Học

1. Communication, negotiation, presentation skill. 2. Ability to work under pressure and meet tight deadlines. 3. Have a high sense of responsibility. 4. Strong attention to details and good problem-solving skill. 5. Basic about Financial issue in hospitality. (P&L reading). 6. Strong up selling skill. 7. Ability to work both in a team and independently. 8. Be willing to work at weekends due to urgent tasks. 9. Spoken and written English fluency. 10. Computer literacy: Microsoft Office (Words, Excel, and PowerPoint).

From 1st Augusts, 2016 to Now: Assistant Outlet Manager in Banyan Tree Hotels and Resorts. In charge Saffron Thai signature restaurant as outlet manager position 1. Arrive on duty with a clean, sober and smart appearance. Responsible for high standard of service of F&B in the restaurant; plans, control and co-ordinate activities of all associate in the restaurant. 2. Prepare monthly training plans and training reports with the manager 3. Maintain a good working atmosphere and teamwork within his department and throughout the hotel. 4. Responsible for hygiene, cleanliness and good appearance of his station, and proper maintenance of all operating equipment, furniture, and fixtures. 5. Ensure that all associates are aware of the hotel facilities, name of F&B outlets, hours of operation, etc. 6. Ensure that the restaurant is properly equipped and staffed at all times. Check reservation. 7. Highly visible in the restaurant and handle complaints. 8. Conduct uniform inspection prior to the opening of each shift. 9. Prepare daily briefing for all associate on duty on menu knowledge, alcoholic and non- alcoholic beverages, food promotions and internal news, etc. 10. Maintain a high level of co-operation and communication with the Chef to avoid friction between Kitchen and service associate. 11. Consult the Chef on daily specials. Make sure that all subordinates knows about each month’s target of sales and work together to achieve the set target 12. Responsible for log book reports to ensure that all guest comments, complaints and daily incident which happened in the outlet are written down in the log book and forwarded to the FB manager. 13. Maintains a high standard of personal hygiene, dress, uniform, and body language. 14. Be polite and professional in any situation where the image or regulation of the hotel is represented. 15. Interacts with guests actively soliciting feedback. 16. Quantity and nature of guest comments and complaints. 17. Associate training and development. II. From 21 st April, 2016 to 21 st July, 2016: Cross Training as Outlet Supervisor in Banyan tree Bangkok. There are chances for me to work through 4 outlets excluding Saffron_ Thai fine dining signature restaurant. There are Vertigo_rooftop with Western Cuisine, vertigo too_Bar lough and light meal with Afternoon tea, Romsai_all day dining with buffet style and brunch and Moomba_rooftop Bar lough. There are four things I did impress about FB Banyantree Bangkok 1. FB organizational chart 2. Preparing restaurant for a function/ event. 3. Task assignment for team member. 4. Cross up selling among all restaurants.

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