English Teaching Assistant tại VJ English Language Center

9/2023 → 6/2024 (9 tháng)

Da Nang

Worked as an English Teaching Assistant, supporting teachers in lesson planning, classroom organization, and activity facilitation. Guided students in practicing speaking, listening, reading, and writing skills, ensuring they understood lesson objectives. Encouraged participation, maintained discipline, and created a supportive learning environment. Assisted in preparing teaching materials, visual aids, and digital tools to enhance lessons. Communicated regularly with parents and staff about student progress when needed. Developed strong skills in communication, teamwork, classroom management, and adaptability while working with diverse groups of students.

Receptionist tại Sala Danang Beach Hotel

7/2024 → 5/2025 (10 tháng)

Da Nang

Handled all front desk operations including check-in/check-out, reservations, phone calls, and guest inquiries. Communicated fluently in English with both local and international guests to provide travel information, resolve problems, and ensure a welcoming atmosphere. Assisted with room allocations, extensions, cancellations, and processed payments accurately. Maintained professional email and phone correspondence with guests and partners. Coordinated effectively with housekeeping, F&B, and other departments to deliver smooth services and meet guest needs. Developed strong skills in customer service, problem-solving, multitasking, and time management while working in a fast-paced hospitality environment. Demonstrated teamwork, adaptability, and a positive attitude to handle high-pressure situations and satisfy diverse customer expectations.

Nguyễn Thị Hương Trà - HR Manager

Sala Danang Beach Hotel

hro.saladn@salahotelgroup.com - 0377072994