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Đặng Anh Kiệt

Đặng Anh Kiệt

Hồ sơ 5 sao bạc 619 Lượt xem hồ sơ

Nam, 13/07/1999, 27 tuổi

52-J2, Đường DD7-1, Phường Tân Hưng Thuận, Quận 12

Cập nhật: 09/11/2026

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá), Tiếng Trung (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

Results-driven Front Office professional with over 5 years of hospitality experience across 4-star and 5-star luxury boutique hotels. Proven expertise in daily Front Desk operations, guest relations management, staff supervision, and interdepartmental coordination. Skilled in complaint resolution, VIP guest services, and maintaining top-tier service standards under high-pressure environments. Strong leadership ability with a commitment to enhancing guest satisfaction and operational efficiency.

Trình độ học vấn chuyên môn

College of Foreign Economic Relations (COFER)

Hotel and Restaurant Management - Cao đẳng

2017 → 2020

Kĩ năng

Problem-solving & Decision-making
Guest Relations & VIP Services
Staff Training & Coaching
Interdepartmental Coordination
English Communication Skills
Chinese Communication Skills

Kinh nghiệm làm việc

Front Office Senior Agent tại Northern Charm Hotel (4-star)

3/2021 → 11/2025 (4 năm 8 tháng)

Hồ Chí Minh

Managed daily Front Office operations, including guest check-in, check-out, reservations, and payment procedures. Arranged private transportation, airport transfers, VIP vehicle assistance, and local tour bookings to enhance guest experiences. Handled guest inquiries, special requests, recommendations, and complaint resolution. Undertook night shift supervisory responsibilities, supporting daily operations and service continuity. Supervised and coordinated Bell Staff and Security personnel to maintain service standards. Coordinated with other departments to resolve operational issues and ensure smooth hotel operations.

Guest Service Agent   tại Mia Saigon – Luxury Boutique Hotel (5-star)

1/2026 → Hiện tại

Hồ Chí Minh

Supported daily Front Office operations, including check-in, check-out, guest payments, and service coordination. Performed Front Office and Concierge duties, handling guest inquiries, transportation, airport transfers, and VIP arrangements. Coordinated tours, spa reservations, restaurant bookings, and personalized guest experiences. Managed luggage handling, room orientation, lost luggage cases, and guest parcel services. Handled guest complaints and service recovery, ensuring timely resolutions and guest satisfaction. Coordinated with Housekeeping, Engineering, F&B, and other departments to ensure seamless hotel operations. Assisted with foreign guest registration and ensured compliance with local accommodation regulations. Maintained high service standards through effective communication, multitasking, problem-solving, and cross-departmental collaboration.

Mong muốn về công việc

Seeking a Front Office Supervisor position where I can leverage my 5 years of hospitality experience, strong guest service skills, and operational knowledge to contribute to hotel operations. I aim to further develop my leadership and management abilities while delivering excellent guest experiences and supporting the team's overall performance.

Giải thưởng

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