Đại Học Hoa Sen

 Having inquiring, creative and humorous mind & love to join social activities & community.  Enthusiasm, and having sense of responsibility & good at leadership and team work.  Good at adaptation.

GOLDEN CENTRAL HOTEL SAIGON (4 STAR HOTEL) OCT 2016- PRESENT E-Commerce Manager -Assist in setting up the sales & marketing plan annually -Achieve sales targets for e-booking channels and monitor Hotel website. -Is familiar with revenue & yield management strategies of the hotel and applies them on a daily basis. -Always keep in touch and maintain connection with Hotel Partner (Agoda/Expedia/Booking.com, Hotelbeds, GTA,..) -Update and control rate, availability and promotion plan for OTAs. -Answer phone and email to consult customers about product and services. -Reply on guests’ inquiries via email. -Handle and solving guests’ complaints -Handling and dealing on guest's cancellation/amendent MIFUKI BOUTIQUE HOTEL (3 STAR HOTEL) MAY 2014 - JULY 2016 Hotel Manager 5/2014 - 8/2014 Receptionist (Internship) 9/2014 - 9/2015 Full time Receptionist -Meeting and greeting customers in the friendly manner -Responsibility check in/check out -Receiving and answering customer's requests through phone/email -Inform guests of services and accommodation rates in the hotel -Build good relationship to make guest comfortable and satisfy - Dealing with any complaints with very courteous manner 10/2015 - 7/2016 - Front office manager + Build good relationship to make guest comfortable and satisfy + Deliver excellent service to guests all the time. + Handle complaints and specific customers requests + Train, supervise and support office staff, including receptionists, security guards and call center agents + Ensure timely and accurate customer service + Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) + Schedule shifts and staff evaluation. - Other main reponsilibity -Troubleshoot Hotel emergencies -Ensure company’s policies and security requirements are met -Assist in setting up the sales & marketing plan annually -Update and control rate, availability and promotion plan for OTAs -Address customer reviews on OTA and Tripadvisor. -Always keep in touch and maintain connection with Hotel Partner (Agoda/Expedia/Booking.com, Hotelbeds, GTA,..)