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Nhân viên
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5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Columbia Southern University in Vietnam
Master of Business Administration - Thạc sĩ
2022 → 2024
Đại Học Duy Tân
Tourism and Hospitality Management PSU - Đại học
2018 → 2022
Kĩ năng
Tin học văn phòng | |
Quản lý | |
Sáng tạo | |
Quản lí thời gian | |
Thiết Kế - Mỹ Thuật | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development | |
Tổ chức công việc |
Kinh nghiệm làm việc
Marketiing & OTA management & customer services tại Phuong Dong Hotel
3/2025 → Hiện tại
Đà Nẵng
Planned and implemented overall marketing strategies on a monthly and quarterly basis, including communication plans, promotional campaigns, and customer acquisition activities. Managed content and visuals across social media platforms (Facebook, Zalo, TikTok…), including copywriting, graphic design, scheduled posting, and customer engagement. Monitored content performance and user engagement; analyzed key metrics (reach, engagement, follower growth, etc.) to optimize strategies for organic growth and customer retention. Collaborated with the front desk and sales departments to update room availability and guest demand, contributing to enhanced customer experience and increased repeat bookings. Managed and optimized OTA sales channels (Booking.com, Agoda, Traveloka...), ensuring that content, images, room rates, and policies remained accurate and competitive. Handled booking requests, guest reviews, and complaints on OTA platforms, ensuring timely responses and maintaining high ratings and a positive brand image. Supported the creation of marketing materials such as banners, posters, and online brochures for major holidays and city-wide events. Prepared weekly and monthly reports to assess marketing performance and proposed strategic improvements.
Assistant Development Manager tại VIN CAS
7/2023 → 3/2024 (7 tháng)
Hồ Chí Minh
Support in developing and promoting the company's business development strategy. Provide direct translation support for the Director internally, with partners, and clients. Participate in the strategic planning process, identifying new opportunities. Ensure that projects are efficiently implemented and on schedule through organizing and communicating effectively with other departments within the company. Meet and welcome business partners. Support the HR department in recruitment processes. Arrange meeting schedules. And provide administrative support when needed.
Sale tại SAOS
2/2023 → 7/2023 (4 tháng)
Hồ Chí Minh
Search for potential customers. Build relationships with customers before, during, and after contract completion. Survey customer needs and provide advice. Receive and address customer inquiries in a reasonable and dedicated manner. Persuade and negotiate. Support customers in procedures, documentation, and contract signing. Prepare monthly reports as requested by superiors.
Nikko Hotel Saigon tại Receptionist
10/2022 → 12/2022 (2 tháng)
Hồ Chí Minh
Welcome guests upon arrival and departure from the hotel. Guide guests to their rooms and provide information about hotel services and amenities. Make and confirm room reservations, as well as address guest requests. Handle payments and provide assistance in resolving guest issues.