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Trần Thị Thanh Thanh

Trần Thị Thanh Thanh

Hồ sơ 5 sao vàng 27 Lượt xem hồ sơ

Nữ, 09/01/2000, 25 tuổi

Hòa Khánh, Đà Nẵng

Cập nhật: 24/09/2025

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Kinh nghiệm làm việc
N/A
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Đà Nẵng, Quảng Nam
Ngoại ngữ
N/A
Quy mô công ty lớn nhất từng làm
5 sao

Giới thiệu bản thân

I am eager to seek a career opportunity in a dynamic and growth-oriented environment where I can contribute my knowledge and skills, including English communication, proficient office computer skills, and experience in customer service and administrative assistance. Through previous experiences, I have developed confidence in problem-solving and effectively handling challenging situations while maintaining a professional and dedicated attitude towards customers and colleagues. My goal is to continually learn and develop myself, while also contributing to the success of the organization through creativity, diligence, and high responsibility. I aspire to have the opportunity to advance my career in an environment where the values and abilities of each individual are respected and valued

Trình độ học vấn chuyên môn

Columbia Southern University in Vietnam

Master of Business Administration - Thạc sĩ

2022 → 2024

Đại Học Duy Tân

Tourism and Hospitality Management PSU - Đại học

2018 → 2022

Kĩ năng

Tin học văn phòng
Quản lý
Sáng tạo
Quản lí thời gian
Thiết Kế - Mỹ Thuật
Kỹ năng bán hàng, phục vụ khách hàng
Training and Development
Tổ chức công việc

Kinh nghiệm làm việc

Marketiing & OTA management & customer services tại Phuong Dong Hotel

3/2025 → Hiện tại

Đà Nẵng

Planned and implemented overall marketing strategies on a monthly and quarterly basis, including communication plans, promotional campaigns, and customer acquisition activities. Managed content and visuals across social media platforms (Facebook, Zalo, TikTok…), including copywriting, graphic design, scheduled posting, and customer engagement. Monitored content performance and user engagement; analyzed key metrics (reach, engagement, follower growth, etc.) to optimize strategies for organic growth and customer retention. Collaborated with the front desk and sales departments to update room availability and guest demand, contributing to enhanced customer experience and increased repeat bookings. Managed and optimized OTA sales channels (Booking.com, Agoda, Traveloka...), ensuring that content, images, room rates, and policies remained accurate and competitive. Handled booking requests, guest reviews, and complaints on OTA platforms, ensuring timely responses and maintaining high ratings and a positive brand image. Supported the creation of marketing materials such as banners, posters, and online brochures for major holidays and city-wide events. Prepared weekly and monthly reports to assess marketing performance and proposed strategic improvements.

Assistant Development Manager tại VIN CAS

7/2023 → 3/2024 (7 tháng)

Hồ Chí Minh

Support in developing and promoting the company's business development strategy. Provide direct translation support for the Director internally, with partners, and clients. Participate in the strategic planning process, identifying new opportunities. Ensure that projects are efficiently implemented and on schedule through organizing and communicating effectively with other departments within the company. Meet and welcome business partners. Support the HR department in recruitment processes. Arrange meeting schedules. And provide administrative support when needed.

Sale tại SAOS

2/2023 → 7/2023 (4 tháng)

Hồ Chí Minh

Search for potential customers. Build relationships with customers before, during, and after contract completion. Survey customer needs and provide advice. Receive and address customer inquiries in a reasonable and dedicated manner. Persuade and negotiate. Support customers in procedures, documentation, and contract signing. Prepare monthly reports as requested by superiors.

Nikko Hotel Saigon tại Receptionist

10/2022 → 12/2022 (2 tháng)

Hồ Chí Minh

Welcome guests upon arrival and departure from the hotel. Guide guests to their rooms and provide information about hotel services and amenities. Make and confirm room reservations, as well as address guest requests. Handle payments and provide assistance in resolving guest issues.

Mong muốn về công việc

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