Receptionist tại GRAND MERCURE HOTEL

9/2012 → 6/2014 (1 năm 9 tháng)

Danang

- Complete the procedures when guests arrive and leave - Tell guests about hotel facilities and services - Provide information about the surrounding area - Prepare bills and take payments - Handling and resolving customer complaints, working with the AFOM and FOM following through to ensure the smooth running of the work

Receptionist Supervisor tại MINH TOAN GALAXY HOTEL

7/2014 → 7/2016 (2 năm )

Danang

- My reponsible is ensuring all standard operational procedures are followed by all staff on duty. - Having up to date information on daily guest check in and check out, PM accounts, No Shows, Cancellations, Sales Ledgers to ensure guest expectations are met. - Handling and resolving customer complaints, working with the AFOM and FOM following through to ensure the smooth running of the Front Office area

Front Office Manager tại LE HOUSE BOUTIQUE HOTEL

8/2016 → 1/2018 (1 năm 5 tháng)

Danang

- Make sure that all the FO Department follow up theirs Standard and Procedures - Ensure the lobby area is always in a clean and tidy condition - Training and fostering, improving receptionist skills for all staffs - Handling and solving customer complaints and complaints - Approve the fo duty roster and adjust if necessary

Sales OTA tại Adamo Hotel

1/2018 → 12/2018 (10 tháng)

Danang

- Responsible for the OTA guest market - Maintain development of existing OTA channels and exploiting and finding potential sources of visitors on websites - Researching and proposing policies and programs suitable for each OTA - Advice the guest service support via OTA channel, OTA partners - Responsible for sales under the allocated of DOS - Other jobs required by DOS.

Sales OTA tại Samdi Hotel

9/2019 → 1/2020 (4 tháng)

Danang

- Responsible for the OTA guest market - Maintain development of existing OTA channels and exploiting and finding potential sources of visitors on websites - Researching and proposing policies and programs suitable for each OTA - Advice the guest service support via OTA channel, OTA partners - Responsible for sales under the allocated of DOS - Other jobs required by DOS.

Sales OTA Cum FOM tại HAVIN BOUTIQUE HOTEL

1/2020 → 4/2020 (3 tháng)

Danang

Main responsibilities: *FOM: - Make sure that all the FO Department follow up theirs Standard and Procedures. - Training and fostering, improving receptionist skills for all staffs - Planning and proposing guest service. Monitor Front Office, and paticularly Guest Relations personnel, to ensure welcomeback guests and other VIPs receive special attention and recognition - Handling and solving all customer complaints. - Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue - Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out - Interpret computer reports *Sales OTA - Responsible for the OTA guest market - Maintain development of existing OTA channels and exploiting and finding potential sources of visitors on websites - Researching and proposing policies and programs suitable for each OTA - Advice the guest service support via OTA channel, OTA partners - Responsible for sales under the allocated of DOS

Sales Manager tại HAIAN Beach Hotel & Spa

4/2020 → 5/2023 (3 năm )

Danang

Main responsibilities - Responsible for Corporate and Travel Agent Room Sales for the hotel. - Clear understanding of the hotels business and Marketing strategies requirement then set goals and to determine action plans to meet those goals with DOS. - Support DOS to builds annual KPI, action plans and financial objectives monthly for Sales team. - Identify new markets, find out and sign contract with new partner to increase sales. - Represent Hotels in various events and exhibition. - Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. - Able to provide quickly and timely responses, immediate communication to the properties, develop professional long term business relationships. - Provide the highest quality of service to the customer at all times. - Participates in sales calls or make appoitment with members of sales team to acquire new business and/or close on business. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Closely following up on all business leads within a 24 hour response time line to clients.

Mr. Hung - General Manager

KHÁCH SẠN ADAMO

gm@adamohotel.vn - 0902.208.033

Mrs. Thao - Director of Sale

Haian Beach Hotel & Spa

dos@haianbeachspahotel.vn - 0905.203.302