Freelance Booker / Hotel Collaborator (Primary Focus: THE SAIL Hotel & Partners): tại FREELANCE BOOKER & INDEPENDENT REAL ESTATE AGENT

9/2023 → Hiện tại

Danang

-Independently build and manage client networks, driving direct room bookings for partner hotels, particularly The Sail Hotel. - Negotiate dynamic rate structures and tailored packages to maximize hotel yields while delivering strong value to clients. * Independent Real Estate Entrepreneur: -Conduct in-depth market and product analyses, tracking macroeconomic indicators and real estate market dynamics in Da Nang and Central Vietnam. - Identify high-potential investment opportunities, evaluate risk factors, and deliver compelling market-backed consultations to investors and buyers. - Leverage advanced persuasion, relationship-building, and deal-closing techniques to execute high-value property transactions.

Sales Manager tại HAIAN Beach Hotel & Spa

4/2020 → 5/2023 (3 năm )

Danang

-Managed room sales for the Corporate and Travel Agent (TA) market segments. -Partnered with the Director of Sales (DOS) to establish annual KPIs, monthly financial goals, and actionable sales strategies. - Expanded market share by identifying untapped accounts, negotiating terms, and closing contracts with key corporate partners. -Represented the hotel at trade shows, industry events, and hosted corporate site inspections and FAM trips.

Sales OTA Cum Front Office Manager (FOM) tại THE SAIL HOTEL (HAVIN BOUTIQUE HOTEL)

1/2020 → 4/2020 (3 tháng)

Danang

- Sales OTA: Managed online distribution channels, optimized promotional campaigns across OTA platforms, and achieved assigned revenue targets. - Front Office Manager: Supervised Front Office operations following international SOPs, conducted staff training, handled VIP arrivals, and resolved guest complaints

Sales OTA tại SAMDI HOTEL & YARA HOTEL ( ADAMO HOTEL)

1/2018 → 1/2020 (2 năm )

Danang

- Key Achievement at Adamo Hotel: Managed OTA distribution (Expedia, Booking.com, Agoda, Traveloka, Ctrip). Propelled Adamo Hotel to the Top 2 – Top 3 position for highest room production among Da Nang hotels on Expedia on weekly and monthly rankings throughout 2018. - Market Management: Managed and expanded key OTA channels (Expedia, Booking.com, Agoda, Traveloka, Trip.com/Ctrip), proactively identifying and exploiting new potential guest sources across digital platforms. - Policy & Promotion Development: Researched market trends to propose and execute tailored pricing policies and promotion programs optimized for each specific OTA partner. -Revenue Strategy: Implemented dynamic pricing strategies and target promotions to boost Occupancy and Average Daily Rate (ADR). -Guest & Partner Support: Advised and guided the Guest Services team on handling inquiries via OTA channels while fostering strong collaborative relationships with OTA Market Managers. - Sales Execution: Consistently met allocated sales targets and performance metrics set by the Director of Sales (DOS). - Operational Adaptability: Flexibly executed additional key tasks and specialized projects as assigned by the Director of Sales.

Front Office Manager / Supervisor / Receptionist tại LE HOUSE BOUTIQUE HOTEL | MINH TOAN GALAXY | GRAND MERCURE

9/2012 → 1/2018 (5 năm 4 tháng)

Danang

Main responsibilities: - Make sure that all the FO Department follow up theirs Standard and Procedures. - Training and fostering, improving receptionist skills for all staffs - Planning and proposing guest service. Monitor Front Office, and paticularly Guest Relations personnel, to ensure welcomeback guests and other VIPs receive special attention and recognition - Handling and solving all customer complaints. - Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue - Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out - Interpret computer reports

EMPLOYEE AND DEPARTMENT OUTSTANDING PER MONTHLY RANKING.

2/2018

I received this award at Adamo Hotel when my room revenue exceeded 20% of the same period last year.

TOP 1 ON TRIPADVISOR

1/2023

Spearheaded commercial strategies and guest satisfaction initiatives that successfully drove HAIAN Beach Hotel & Spa to rank #1 on TripAdvisor in Da Nang in 2023

WEEKLY PRODUCTION PROPERTY RANKING

6/2026

Propelled Adamo Hotel to the Top 2 – Top 3 position for highest room production among Da Nang hotels on Expedia on weekly and monthly rankings throughout 2018.

Mrs. Ngan - Front Office Manager

Minh Toan Galaxy Hotel

fom@minhtoangalaxyhotel.vn - Mobile: (+84) 902 20 80 33

Mr. Hung - General Manager

KHÁCH SẠN ADAMO

gm@adamohotel.vn - 0902.208.033

Mrs. Thao - Director of Sale

Haian Beach Hotel & Spa

dos@haianbeachspahotel.vn - 0905.203.302