Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Eddie Lim
116 Lượt xem hồ sơ
Nam, 11/11/1965, 60 tuổi
Singaporean looking for Hotel Manager Position in Viet Nam
Cập nhật: 12/11/2025
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Trên 20 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Tiếng Anh (Giỏi), Tiếng Trung (Giỏi), Khác (nêu rõ tại giới thiệu bản thân) (Không biết)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
NTUC Learning Hub
Data Analysis - Khác
2023 → 2023
NTUC Learning Hub
Security & Loss Prevention Service - Khác
2021 → 2021
NTUC Learning Hub
Digital Marketing - Khác
2020 → 2020
Braddell Junior High School
Trung học
1980 → 1983
Kĩ năng
| Sales & Marketing | |
| OTA & CRM Analytics | |
| Budget & Forecast Planning | |
| Hotel Operations Leadership | |
| Social Media Marketing |
Kinh nghiệm làm việc
Security Surveillnce tại SINGAPORE SECURITY SYSTEM
9/2022 → Hiện tại
Singapore
As a Surveillance Officer, your primary responsibility is to monitor and observe activities within a designated area to ensure the safety and security of the premises. Here are some key aspects of the job scope as a Surveillance Officer: 1. Monitoring Surveillance Systems: Surveillance Officers are responsible for monitoring surveillance cameras and other security systems to detect any suspicious activities or security breaches. They must maintain a constant vigilance and attention to detail to identify potential threats. 2. Reporting Incidents: Surveillance Officers are required to document and report any incidents, violations, or irregularities observed during their surveillance duties. This includes providing detailed reports to security management or law enforcement as necessary. 3. Coordinating with Security Team: Surveillance Officers often work closely with the security team to communicate and respond to security incidents effectively. They may provide real-time information and support to security personnel on the ground to address security concerns promptly. 4. Maintaining Security Procedures: Surveillance Officers play a crucial role in upholding security procedures and protocols within the organization. They ensure that all security measures are followed and take proactive steps to prevent security breaches. Overall, as a Surveillance Officer, your role is critical in ensuring the safety and security of the premises by actively monitoring and responding to security threats. Your keen observation skills, attention to detail, and ability to work effectively with the security team are essential for success in this role.
Business Development Manager tại V. INTERNATIONAL
1/2019 → 12/2021 (2 năm 10 tháng)
Singapore - Viet Nam
Become a Wordpress Developer at a small Startup in Anywhere, Any City who is in charge of building wordpress Theme My key responsibilities and skills are as follows: ➡️Market Analysis: Conduct thorough market research to identify trends, opportunities, and potential competitors in the hospitality and travel industry. ➡️Strategic Planning: Develop and execute business development plans that align with the overall goals and objectives of the organization. ➡️Client Acquisition and Retention: Identify and pursue new business opportunities, establish relationships with key clients, and maintain strong partnerships to ensure customer satisfaction and loyalty. ➡️Product Development: Collaborate with the product or service development team to enhance existing offerings or introduce new products/services that meet the needs of the target market. ➡️Sales and Revenue: Drive sales efforts to meet or exceed revenue targets, negotiate contracts, and close deals with clients. ➡️Networking: Build and maintain a strong network within the hospitality and travel industry, attending conferences, events, and networking functions to establish and nurture relationships. ➡️Risk Management: Identify potential risks and challenges in the market and develop strategies to mitigate them effectively. ➡️Team Collaboration: Work closely with cross-functional teams, including marketing, operations, and finance, to ensure seamless execution of business development strategies. ➡️Budgeting: Manage and allocate budgets effectively to support business development initiatives and maximize return on investment.
Travel Consultant tại SUPER TRAVEL SINGAPORE
6/2022 → 8/2022 (2 tháng)
Singapore
↪️Destination and Itinerary Planning: I will assist clients in selecting and planning their travel destinations, creating customized itineraries, and recommending attractions, accommodations, and activities based on their preferences and budget. ↪️Travel Booking and Reservations: I will handle travel bookings, including flights, hotels, transportation, tours, and activities. This may involve researching and comparing options, negotiating prices, and ensuring all reservations are confirmed. Singapore ↪️Travel Documentation and Requirements: I will inform clients about visa requirements, travel restrictions, and necessary documentation for their chosen destinations. You may assist in obtaining visas, passports, and other travel-related documents. ↪️Travel Insurance: I will educate clients about the importance of travel insurance and help them choose suitable insurance plans to protect their travel investments and provide coverage in case of emergencies or unforeseen events. ↪️Customer Service and Support: I will provide excellent customer service by addressing inquiries, resolving issues, and assisting clients throughout their travel experience. This may include handling travelrelated emergencies, changes in plans, or cancellations. ↪️Industry Knowledge and Trends: I will stay updated on the latest trends, developments, and best practices in the hospitality and travel industry. This includes knowledge of new destinations, emerging travel trends, safety and security protocols, and specific requirements for different types of travelers. ↪️Supplier Relationships: I will establish and maintain relationships with travel suppliers, such as airlines, hotels, tour operators, and transportation companies. Building strong partnerships allows you to negotiate better deals and access exclusive offers for your clients.
Deputy General Manager - Property Manager tại TANG KUNG GROUP
7/2019 → 3/2020 (7 tháng)
Phom Penh, Combodia
IMy responsibilities may includeresidential, commercial, or mixed-use properties : ↪️Operations and Maintenance: I will be responsible for ensuring that the properties are well-maintained and in compliance with safety and regulatory standards. This involves coordinating repairs, inspections, and preventive maintenance activities ↪️Tenant Relations: I will be the main point of contact for tenants, addressing their concerns, resolving disputes, and ensuring their satisfaction. This includes handling lease agreements, rent collection, and tenant retention strategies. ↪️Financial Management: I will oversee the financial aspects of property management, including budgeting, rent collection, expense management, and financial reporting. This involves analyzing financial data and making informed decisions to maximize profitability and minimize costs. ↪️Property Marketing and Leasing: I may be involved in marketing and leasing activities, such as advertising available units, conducting property tours, screening potential tenants, and negotiating lease agreements. ↪️Vendor and Contractor: I will collaborate with external vendors and contractors for property maintenance, repairs, and renovations. This includes sourcing and evaluating service providers, negotiating contracts, and ensuring quality work. ↪️Compliance and Legal Matters: I will ensure that the properties comply with local, state, and federal regulations. This includes keeping up-to-date with relevant laws, handling legal issues, and maintaining necessary permits and licenses. ↪️Strategic Planning: I may be involved in long-term planning for property development, expansion, or renovation projects. This includes assessing market trends, identifying investment opportunities, and implementing strategies to enhance property value.
Hotel General Manager (Pre-Opening Team) tại STS HOSPITALITY CONSULTANT
1/2019 → 6/2019 (5 tháng)
Hanoi, Viet Nam
➡️Financial Performance: Increased total hotel revenue by 5% in 2019 through strategic pricing and new package offerings. Grew RevPAR (Revenue Per Available Room) by 5% year-over-year, outperforming the competitive set by 5%. Reduced operational costs by 8% through efficient labor scheduling and vendor contract renegotiations. ➡️Guest Experience: Elevated the hotel's TripAdvisor ranking within 5 months. Improved guest satisfaction scores (GSI) from 50% to 65% by implementing a a new staff empowerment program and a guest feedback loop system. Introduced a personalized welcome amenity program, resulting in a 15% increase in positive mentions in online reviews. ➡️Revenue & Occupancy: Implemented a dynamic pricing strategy using RMS, increasing ADR (Average Daily Rate) by 10%. Grew direct bookings by 10% through a revamped website and a
Hotel General Manager (Pre-Opening Team) tại VINACONEX 2
4/2017 → 12/2018 (1 năm 7 tháng)
Sapa, Lao Cai, Viet Nam
➡️Financial Performance: Increased total hotel revenue by 10% in 2017 - 2018 through strategic pricing and new package offerings. Grew RevPAR (Revenue Per Available Room) by 12% year-over-year, outperforming the competitive set by 5%. Reduced operational costs by 8% through efficient labor scheduling and vendor contract re-negotiations. ➡️Guest Experience: Elevated the hotel's TripAdvisor ranking within 18 months. Improved guest satisfaction scores (GSI) from 82% to 94% by implementing a new staff empowerment program and a guest feedback loop system. Introduced a personalized welcome amenity program, resulting in a 25% increase in positive mentions in online reviews. ➡️Revenue & Occupancy: Implemented a dynamic pricing strategy using RMS, increasing ADR (Average Daily Rate) by 15%. Grew direct bookings by 30% through a revamped website and a "Book Direct" campaign, reducing OTA commission costs. Developed and launched themed weekend packages that increased off-peak occupancy by 22%. ➡️Leadership & Operations: Recruited, trained, and mentored a team of 5 department heads and 70+ staff, reducing staff turnover by 15%. ➡️Key Achievements: Played a key role in the hotel's pre-opening team, developing SOPs and recruiting the inaugural staff. Managed the hotel's inventory and rate structure on major OTAs, leading to a 15% increase in OTA-driven revenue. Implemented a cross-training program between front desk and concierge, improving departmental efficiency and guest service resolution times.
Hotel General Manager tại SUPER HOTEL HANOI
9/2015 → 3/2017 (1 năm 5 tháng)
Hanoi, Viet Nam
As the GM, my job is ultimately to ensure each department in the hotel has their financial plan. I am also responsible to ensure the plan is executed on a consistent basis with a high level of success. ↪️ To constantly review and adapt to the specific features and requirements of our target market segments: corporate guests, business guests, accompanied by their families, or individual guests ↪️ To apply a personalized approach to the marketing environment particulars development and updating of the strategy for communication with our competitors, partners and the sectors which constitute our target markets on both national and international level. I am currently focusing on the Asean and Europe mainly. ↪️ To develop and enhance our hotel structure, paying attention to each type of services offered business, accommodation, food and beverage, entertainment, sport, recreation, wellness. ↪️To ensure invariable high standards of the hotel facilities in compliance with out category, the modern trends in the hospitality industry and the related sectors. ↪️To contribute in all times to our hotel team zest for personal development, training and high motivation. ↪️To revise regularly our goals, their integrity, the actual results achieved and to update these in accordance with the changing environment. ↪️ Oversee the management & operations of the hotel ↪️ Achieve budgeted Occupancy and Average Room Rate ( ADR ) levels through revenue management activities ↪️Preparation & implementation of hotel business plans to Market the property ↪️ Develop and implement the hotel business sales & promotion plans (increase overall occupancy, turnover & EBIT ↪️Identify opportunities for incremental business & negotiate to secure reservations ↪️Financial Management setting budget targets, revenue, expenditure & productivity
Hotel General Manager tại HALONG PEARL HOTEL - TUNG SHING GROUP
8/2011 → 8/2015 (4 năm )
Ha Long, Quang Ninh, Viet Nam
➡️Financial Performance: Increased total hotel revenue by 18% in 2012 - 2014 through strategic pricing and new package offerings. Grew RevPAR (Revenue Per Available Room) by 15% year-over-year, outperforming the competitive set by 10%. Reduced operational costs by 8% through efficient labor scheduling and vendor contract renegotiations. ➡️Guest Experience: Elevated the hotel's TripAdvisor ranking within 18 months. Improved guest satisfaction scores (GSI) from 60% to 75% by implementing a new staff empowerment program and a guest feedback loop system. Introduced a personalized welcome amenity program, resulting in a 20% increase in positive mentions in online reviews. ➡️Revenue & Occupancy: Implemented a dynamic pricing strategy using RMS, increasing ADR (Average Daily Rate) by 15%. Grew direct bookings by 20% through a revamped website and a "Book Direct" campaign, reducing OTA commission costs. Developed and launched themed weekend packages that increased off-peak occupancy by 15%. ➡️Leadership & Operations: Recruited, trained, and mentored a team of 5 department heads and 80+ staff, reducing staff turnover by 15%. ➡️Key Achievements: Played a key role in the hotel's pre-opening team, developing SOPs and recruiting the inaugural staff. Managed the hotel's inventory and rate structure on major OTAs, leading to a 15% increase in OTA-driven revenue. Implemented a cross-training program between front desk and concierge, improving departmental efficiency and guest service resolution times.
Head Of Property Management tại COLLIERS
3/2009 → 8/2011 (2 năm 5 tháng)
Hanoi, Viet Nam
This include residential, commercial, or mixed-use properties. My responsibilities may include: 1. Operations and Maintenance: I will be responsible for ensuring that the properties are well-maintained and in compliance with safety and regulatory standards. This involves coordinating repairs, inspections, and preventive maintenance activities. 2. Tenant Relations: I will be the main point of contact for tenants, addressing their concerns, resolving disputes, and ensuring their satisfaction. This includes handling lease agreements, rent collection, and tenant retention strategies. 3. Financial Management: I will oversee the financial aspects of property management, including budgeting, rent collection, expense management, and financial reporting. This involves analyzing financial data and making informed decisions to maximize profitability and minimize costs. 4. Property Marketing and Leasing: I may be involved in marketing and leasing activities, such as advertising available units, conducting property tours, screening potential tenants, and negotiating lease agreements. 5. Vendor and Contractor: I will collaborate with external vendors and contractors for property maintenance, repairs, and renovations. This includes sourcing and evaluating service providers, negotiating contracts, and ensuring quality work. 6. Strategic Planning: I may be involved in long-term planning for property development, expansion, or renovation projects. This includes assessing market trends, identifying investment opportunities, and implementing strategies to enhance property value. Overall, as the Head of Property Management, my responsibilities is to ensure the smooth operation, profitability, and value enhancement of the properties under Colliers Management Protocol
Night Operation Manager tại Fortuna Hotel Hanoi
2/2000 → 12/2000 (9 tháng)
Hanoi, Viet Nam
My role of a Hotel Night Manager is a critical leadership position that serves as the senior authority for the entire hotel operation. My responsible for ensuring a safe, secure, and seamless environment for all guests and crew during the night. As I represent the hotel's management and have the authority to make critical decisions. 1. Guest Safety & Security is my #1 Priority ↪️Overall Safety: Acting as the Incident Commander for any overnight emergency (fire, medical, security threat). Which I must be thoroughly familiar with all emergency procedures. ↪️Security Liaison: Working closely with the security team, monitoring CCTV and alarm systems, and authorizing any necessary actions. ↪️Access Control: Ensuring that only registered guests and authorized personnel have access to the hotel facilities, especially guest floors. ↪️Patrols: Conducting regular, discreet walk-through of key public areas to ensure everything is secure and in order. 2. Guest Services & Relations ↪️Front Desk Oversight: I handle escalated issues they cannot resolve. ↪️Problem Resolution: I handle for any major guest complaint or incident that occurs ↪️Arrivals & Departures: Handling late check-ins, early departures, and managing any issues with room allocations or reservations (overbooking). 3. Night Audit Supervision & Financial Integrity ↪️Overseeing the Process: While the Night Auditor team runs the technical "night audit," I will responsible for ensuring it is completed accurately and on time. ↪️System Closure: Authorizing the close of the hotel's financial day in the Property Management System (PMS). ↪️Report Review: Reviewing key audit reports (daily revenue, occupancy, discrepancies) and preparing a summary for the day managers. 4. Operational Management & Communications ↪️Department Liaison: I am the central communication point for all overnight departments, including Security, Engineering, and Room Service (if available)
Chief Cashier tại SUN VISTA CRUISE
2/1998 → 5/1999 (1 năm 2 tháng)
Singapore - Malaysia - Thailand
Core Areas of Responsibility 1. Guest Financial Services & Accounting ↪️End-to-End Guest Accounts: Oversee the management of all guest accounts (folios) from embarkation to disembarkation. ↪️Payment Processing: Handle the settlement of guest accounts at the end of the voyage, accepting cash, credit cards, and traveler's checks. This includes authorizing and batching credit card transactions. ↪️Foreign Exchange: Manage currency exchange services for guests, ensuring accurate rates and secure handling of multiple currencies. ↪️Problem Resolution: Address and resolve any billing disputes or issues guests may have with their onboard charges. 2. Cash Management & Security ↪️Float Management: Establish and maintain accurate cash floats for all revenue outlets ↪️Daily Reconciliation: Supervise the daily "turn-in" process where all revenue-generating departments deposit their daily takings. ↪️Bank & Safe Custody: Maintain the ship's main safe (or "float safe") and be responsible for its contents, which can include large amounts of cash, passenger passports,. 3. Team Leadership & Administration ↪️Staff Management: Schedule, train, and supervise a team of Assistant Cashiers and Front Desk staff involved in financial transactions. ↪️Policy & Procedure: Ensure strict adherence to all company financial policies, internal controls, and audit procedures. This is crucial for preventing fraud and loss. ↪️Reporting: 4. System & Technical Operations ↪️Point-of-Sale (POS) Systems: Have a deep understanding of the ship's integrated POS and property management system (like Opera, Fidelio, or others) to troubleshoot issues and ensure data integrity. ↪️System Open/Close: Responsible for opening and closing the financial sailing in the system at the start and end of each cruise.
Income Auditor tại SEDONA HOTEL YAGON
3/1996 → 12/1997 (1 năm 9 tháng)
Yagon, Myanmar
Responsible for the verification and reporting of all hotel revenue, the review of the corresponding back-up and the preparation of the Daily Revenue Report. The job of Income Auditor is executed satisfactorily when: All revenues for the day have been reviewed and checked for accuracy.
Assistant Credit Manager tại IHG ANA HOTELS GROUP JAPAN
6/1995 → 2/1996 (8 tháng)
Singapore
Responsible for the verification and reporting of all hotel revenue, the review of the corresponding back-up and the preparation of the Daily Revenue Report. The job of Income Auditor is executed satisfactorily when: All revenues for the day have been reviewed and checked for accuracy., Monitor Credit Term & Policy
Senior Night Auditor tại FOUR SEASONS HOTEL & RESORTS
2/1994 → 5/1995 (1 năm 2 tháng)
Singapore
Responsible for the verification and reporting of all hotel revenue, the review of the corresponding back-up and the preparation of the Daily Revenue Report. The job of Income Auditor is executed satisfactorily when: All revenues for the day have been reviewed and checked for accuracy.
Income Auditor tại MANDARIN HOTEL SINGAPORE
2/1991 → 1/1994 (2 năm 11 tháng)
Singapore
Responsible for the verification and reporting of all hotel revenue, the review of the corresponding back-up and the preparation of the Daily Revenue Report. The job of Income Auditor is executed satisfactorily when: All revenues for the day have been reviewed and checked for accuracy.
Front Office Assistant tại PAN PACIFIC HOTEL SINGAPORE
4/1989 → 1/1991 (1 năm 9 tháng)
Singapore
As a Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.
Head Waiter tại MANDARIN ORIENTAL HOTEL GROUP
2/1988 → 3/1989 (1 năm )
Singapore
Fourchette Fine Dining Restaurant. Supervise Waitstaff Oversee the daily activities of waiters and ensure smooth dining service. Assign tables, tasks, and service sections to each waiter. Train and mentor new waiters on service standards and customer interaction
Room Service Waiter tại PAN PACIFIC HOTEL SINGAPORE
4/1986 → 2/1988 (1 năm 10 tháng)
Singapore
Guest Service Greet guests courteously and confirm their order details. Offer to explain dishes or assist with additional needs (extra cutlery, condiments, etc.). Ensure guest satisfaction before leaving the room and respond to any additional requests.
Mong muốn về công việc
Giải thưởng
Thông tin tham khảo
Hình ảnh
Google
Facebook
Zalo
