ASSISTANT DIRECTOR OF SALES tại Mường Thanh Grand Saigon Centre Hotel

9/2025 → Hiện tại

Hồ Chí Minh

Revenue Generation: Partner with the Director of Sales (DOS) to engineer and execute annual strategic sales and marketing plans, successfully driving room revenue, banquet sales, and F&B services. Market Penetration: Proactively identify and capture new business streams, focusing heavily on Corporate Accounts, Government agencies, and MICE segments. Team Leadership: Lead and mentor the sales team to achieve strict occupancy and revenue targets while maintaining a dominant market share. Competitor Intelligence: Monitor market trends and competitor activity (Compset) to dynamically adjust pricing and maximize ADR and RevPAR.

ROOMS DIVISION MANAGER (BUSINESS DEVELOPMENT FOCUSED) tại Northern Charm Hotel (4-Star Property)

1/2022 → 8/2025 (3 năm 7 tháng)

Hồ Chí Minh, Việt Nam

Portfolio Growth: Actively managed and expanded the property’s Corporate Account portfolio, successfully negotiating and securing lucrative long-term contracts with key corporate partners. Customer Retention: Utilized advanced guest data analytics to design personalized loyalty initiatives, successfully boosting the Repeat Guest Ratio to 30%. Sales Culture Cultivation: Spearheaded intensive commercial training for a team of 15+ personnel, instilling a "sales & upselling mindset" and elite VIP handling to directly support revenue goals. Acquisition Efficiency: Maintained an exceptional 95% Guest Satisfaction Score, significantly driving organic word-of-mouth referrals and lowering customer acquisition costs (CAC).

Staff of the years

12/2015

Oversaw all front office operations, managing a dedicated team to ensure exceptional guest experiences in a coastal city setting. Maintained high service standards and coordinated seamlessly with other departments to deliver consistent hospitality. Awarded Staff of the Year (2015) in recognition of outstanding leadership, exceptional guest satisfaction scores, and successful team performance throughout the year.