Director of Sales cum Front Office Manager tại Mường Thanh Grand Saigon Centre Hotel

12/2025 → Hiện tại

Hồ Chí Minh

Dual Leadership Integration: Execute a dual-operational strategy bridging Sales & Marketing with Front Office operations, ensuring a seamless guest journey from initial corporate booking to check-out. Commercial Strategy & Revenue Expansion: Partner with the Deputy Genaral Manager-Sales to engineer annual revenue plans, driving corporate accounts, government delegations, MICE contracts, and F&B/banquet revenues. Front Office & Guest Experience Oversight: Directly lead Front Desk, Concierge, and Guest Services teams; enforce rigorous SOP compliance to consistently maintain high guest satisfaction ratings. Yield & Dynamic Pricing Management: Continuously monitor market demand, competitor pricing (Compset), and city-wide events to dynamically adjust room rates and maximize RevPAR and occupancy. Upselling Culture Creation: Implemented a frontline upselling incentive scheme, turning Front Desk agents into proactive sales ambassadors and driving significant incremental room-upgrade revenue.

ROOMS DIVISION MANAGER (BUSINESS DEVELOPMENT FOCUSED) tại Northern Charm Hotel

1/2022 → 9/2025 (3 năm 8 tháng)

Hồ Chí Minh, Việt Nam

Portfolio Growth: Actively managed and expanded the property’s Corporate Account portfolio, successfully negotiating and securing lucrative long-term contracts with key corporate partners. Customer Retention: Utilized advanced guest data analytics to design personalized loyalty initiatives, successfully boosting the Repeat Guest Ratio to 30%. Sales Culture Cultivation: Spearheaded intensive commercial training for a team of 15+ personnel, instilling a "sales & upselling mindset" and elite VIP handling to directly support revenue goals. Acquisition Efficiency: Maintained an exceptional 95% Guest Satisfaction Score, significantly driving organic word-of-mouth referrals and lowering customer acquisition costs (CAC).

Staff of the years

12/2015

Oversaw all front office operations, managing a dedicated team to ensure exceptional guest experiences in a coastal city setting. Maintained high service standards and coordinated seamlessly with other departments to deliver consistent hospitality. Awarded Staff of the Year (2015) in recognition of outstanding leadership, exceptional guest satisfaction scores, and successful team performance throughout the year.