Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Phat Minh Le
41 Lượt xem hồ sơ
Nam, 17/03/1992, 33 tuổi
Ly Thuong Kiet Street, Dien Hong Ward, Ho Chi Minh City
Cập nhật: 15/12/2025
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
HCMC
Tiếng Anh (Giỏi)
25 - 99
Quản lý, điều hành
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Saigon University (SGU)
Vietnam Studies (Culture and Tourism Department) - Đại học
2010 → 2014
HCM University Of Technology (HUTECH)
Tourism and Travel Services Management - Thạc sĩ
2022 → 2024
Kĩ năng
| Strategic Planning & Vision | |
| P&L & Budget Management | |
| Team Leadership & Mentoring | |
| Revenue Management | |
| Digital Transformation & AI Application | |
| Guest Experience Optimization |
Kinh nghiệm làm việc
HOTEL GENERAL MANAGER tại MAI VILLA HOTEL (SU VAN HANH & AIRPORT)
7/2018 → 8/2019 (1 năm 1 tháng)
Ho Chi Minh City
I. Responsibility: a. Revenue management strategy & execution: Manage the Head office revenue department, overseeing the strategic direction and performance of revenue management for assigned cluster hotels. b. Forecasting, budgeting & analysis: Supervise and guide the preparation of accurate and feasible weekly/monthly revenue forecasts for assigned hotels. Contribute to annual revenue budgeting and lead reforecast processes as required by senior management. c. Reporting & business review: Prepare and lead regular business review meetings with management and cluster hotels, providing strategic recommendations and performance analysis. d. Cross-functional collaboration & process improvement: Collaborate closely with sales, marketing, finance, and operations to ensure alignment of pricing, distribution, and total revenue strategies. II. Achievement: a. Revenue & performance metrics: - Maintained high occupancy levels across managed properties. - Achieved an occupancy rate of 80-85% at Mai Villa Hotel - Airport. - Maintained an occupancy rate of 75-80% at Mai Villa Hotel - Su Van Hanh. b. Revenue growth: - Achieved an impressive Year-Over-Year (YTY) revenue increase of 150% for Mai Villa Hotel - Airport. - Similarly achieved a 150% YTY revenue increase for Mai Villa Hotel - Su Van Hanh. c. Financial management: - Managed on-going profitability to ensure revenue targets were met and exceeded. d. Guest satisfaction & service excellence: - TripAdvisor: Maintained a consistent rating of 4.5/5 for both Mai Villa Hotel - Airport and Mai Villa Hotel - Su Van Hanh. - Booking.com: Secured high guest ratings, achieving 8.5/10 for the Airport location and 8.5/10 for the Su Van Hanh location. e. Service standards: - Ensured full compliance with SOPs, policies, and service standards to meet and exceed guest satisfaction targets.
HOTEL GENERAL MANAGER tại Charmaine's Hotel & Apartment
1/2020 → 4/2020 (3 tháng)
Ho Chi Minh City
Responsibility: - Project timeline management: Oversee the critical path and project timeline, coordinating closely with project managers, contractors, and owners to ensure the property opens on schedule and within scope. - Pre-opening budget & financial control: Prepare, propose, and strictly manage the Pre-opening budget, including capital expenditure, manning costs, and marketing expenses. - Recruitment & team building: Recruit, hire key Head of Departments (HODs), establishing the organizational structure and initial company culture. - Procurement management: Direct the procurement process for furniture, fixtures & equipment and operating supplies & equipment to ensure they meet brand standards and operational requirements. - SOPs & brand standards development: Develop and implement comprehensive standard operating procedures (SOPs), service concepts, and brand standards across all departments. - Commercial strategy & launch: Formulate and execute the pre-opening sales & marketing plan, including brand positioning, pricing strategy, and distribution channel setup... - Legal & licensing compliance: Ensure full compliance with local laws and regulations by securing all necessary business licenses, fire safety certificates, hygiene permits... - Systems & technology setup: Oversee the selection, installation, and testing of hotel technology systems to ensure seamless operational readiness. - Handover & snagging: Manage the snagging process (defect inspection) during the handover phase from construction to operations to ensure the quality and safety of the facility.
HOTEL GENERAL MANAGER tại TTC HOTEL - AIRPORT
9/2020 → 3/2021 (5 tháng)
Ho Chi Minh City
I. Responsibility: a. Strategic planning & finance: Making business strategy for the whole hotel (monthly, quarterly, annually). Overseeing operating and investment costs, design, facilities, promotion, etc.. b. Human resources management: Building up rules for all employees: recruitment, training, policy, compensation, benefits, and penalties, etc... c. Property & operations management: Managing and operating the general operations of the hotel. Ensuring that staff work in accordance with the required standards. d. Customer service and sales: Solving problems arising with customers. Ensuring the best service to customers, managing reservations, registration... e. Compliance & stakeholder relations: Working with the Inspector to ensure the safety of all operations. Working with OTAs (Agoda, Booking, TripAdvisor, Expedia...). f. Oversight & maintenance: Managing, supervising, and operating activities of all staff. Managing safety of people and operations. Management and supervision of the building. g. Reporting: Performing other tasks as required by the Board of Directors. Monitoring preserving orderly and organized lobby area, conference rooms, and storage areas. II. Achievement: a. Revenue & performance metrics: - Maintained an average room capacity (OCC) of 70%-85%. Achieved an average OCC of over 90% during peak seasons and 70% during low seasons. - Average daily rate (ADR) & revenue: Helped hotels grow revenue 1.5 times in 6 months since joining the company and significantly increased average daily rate (ADR). Sustained an ADR of over VND 1.0 million/night/room. b. Market leadership: - Consistently ranked as one of the Top 10 best 3-star hotels in Ho Chi Minh City. - Helped the hotel reach the top 100 best-reviewed hotels on Booking.com. c. Guest satisfaction & service excellence - Successfully increased the average hotel rating from 7.0 to 8.0. - Achieved a 4.5/5 rating on TripAdvisor. - Maintained scores of over 4.5/5 on Google.com. - Secured high ratings on OTAs: over 8.0/10 on Agoda and over 8.5/10 on Booking.com, Trip.com, and Traveloka. - Service quality and customer satisfaction care (GSS) are always rated 4* and 5*.
HOTEL GENERAL MANAGER tại THE LUXE HOTEL (SAIGON & AIRPORT)
7/2022 → 12/2025 (3 năm 5 tháng)
Ho Chi Minh City
I. Responsibility: a. Strategic planning & finance: Making business strategy for the whole hotel and managing hotel's budget. b. Human resources management: Development and maintenance of training standards and operating procedures for all departments. c. Property & operations management: Monitoring the lobby, hallways, and rooms daily, ensuring that staff work in accordance with the required standards. d. Customer service, sales & marketing: Establishing and monitoring the achievement of maximum sales room and meeting customer satisfaction. e. Compliance & stakeholder relations: Working with the Inspector to ensure the safety of all operations. Working with OTAs (Agoda, Booking, TripAdvisor, Expedia...) f. Oversight & maintenance: Managing, supervising, and operating activities of all staff. Managing facilities and making recommendations for infrastructure upgrading, image promotion... g. Reporting: Performing other tasks as required by the Board of Directors. II. Achievement: a. Revenue & performance metrics: - Maintained an average room capacity (OCC) of 90%-95%. Achieved an average OCC of over 95% during peak seasons and 85% during low seasons. - Average daily rate (ADR) & revenue: Helped hotels grow revenue 3 times in 6 months since joining the company and significantly increased average daily rate (ADR). Sustained an ADR of over VND 1.3 million/night/room. - Drove average annual revenue growth of 15%, with each successive year surpassing the previous one. b. Market leadership: - Consistently ranked as one of the Top 3 best 3-star hotels in both Ho Chi Minh City and Chau Doc. - Helped the hotel reach the top 100-150 best-reviewed hotels on AGODA. c. Guest satisfaction & service excellence: - Successfully increased the average hotel rating from 6.0 to 9.0 in 1 year. - Achieved a 5/5 rating on TripAdvisor (Saigon) and 4.5/5 (Chau Doc). - Maintained scores of over 4.7/5 on Google.com. - Secured high ratings on OTAs: over 8.3/10 on Agoda and over 8.7/10 on Booking.com, Trip.com, and Traveloka. - Service quality and customer satisfaction care are always rated 4* and 5*. d. Awards & recognition: - The Luxe Hotel - Saigon was continuously awarded the Agoda's Gold Circle Award for 3 consecutive years (2023, 2024, 2025). - Recognized as the Best Hotel by Insider APAC.
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