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N/A
Giám sát
12 - 20 triệu
HCMC
N/A
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Dân lập Văn Lang
Quản trị dịch vụ du lịch và lữ hành - Đại học
2011 → 2014
Van Lang University – Ho Chi Minh City, Vietnam Bachelor of Tourism and Travel Management GPA: 7.8/10 – Good Classification Graduation Year: 2014
Kĩ năng
| Quản lý vận hành | |
| Giám sát chất lượng dịch vụ | |
| Giải quyết phàn nàn | |
| Tổ chức công việc | |
| Training and Development | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Phối hợp đa bộ phận | |
| Sử dụng hệ thống quản lý ERP,Opera, CSS, ... |
Kinh nghiệm làm việc
Assistant to Property Manager tại Nozomi JCP
10/2019 → 10/2020 (1 năm )
Ho Chi Minh City, Viet Nam
Assisted Property Manager in daily residential property operations, administration and customer service activities. Coordinated with service contractors and internal teams to ensure proper maintenance, security, cleaning and facility services. Handled residents’ inquiries, complaints and requests in a timely and professional manner. Prepared reports, meeting minutes and operational documentation for management review. Supported implementation of building rules, procedures and service standards.
Assistant Real Estate Manager tại CÔNG TY TNHH CBRE (Việt Nam)
10/2018 → 9/2019 (11 tháng)
Ho Chi Minh City, Viet Nam
Assisted OM/PM in daily operation and management of residential and commercial properties. Coordinated service providers including security, cleaning, landscaping, technical maintenance and customer service teams. Monitored service quality, handled residents’ feedback and complaints, and proposed corrective actions to improve customer satisfaction. Supported budgeting, cost control, service contracts and operational reports for property management. Worked closely with tenants, owners and internal departments to ensure compliance with management procedures and service standards.
Assistant Front Office Manager tại Vinpearl Phu Quoc Resort & Golf
8/2014 → 12/2016 (2 năm 3 tháng)
Phu Quoc, Kien Giang, Viet Nam
Assisted Front Office Manager in managing daily Front Office operations for a luxury resort with over 900 hotel rooms and 1,000+ villas. Supervised and coordinated Front Office teams including Reception, Guest Relations, Bell Service, Business Center and Airport Support to ensure smooth operations and high service standards. Handled guest complaints and special requests, resolved service issues promptly, and maintained a high level of customer satisfaction. Supported staff training, coaching, and performance monitoring to ensure compliance with brand standards and operating procedures. Coordinated closely with Housekeeping, Engineering, Sales, and Security departments to optimize guest experience and operational efficiency. Utilized CSS system for guest information management, reporting, and service tracking. Contributed to successful operation of large-scale events, VIP arrivals, and international MICE groups.



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