Results-driven and detail-oriented professional with over 4 years of experience in high-end residential property operations and hospitality. Strong capability in planning, monitoring, and controlling daily operations to ensure compliance with service standards and operational procedures. Experienced in preparing operational reports, incident logs, and service performance metrics, supporting Property Manager in decision-making and continuous improvement. Proven ability to supervise and evaluate front office, cleaning, and security teams, coordinate vendors and contractors, and ensure adherence to SOPs. Skilled in resident communication, issue escalation, and service recovery, contributing to high occupancy satisfaction rates and operational efficiency. Seeking a leadership-oriented opportunity to drive operational excellence and enhance service quality within high-end residential Property Operations & Management.