SHOP ASSISTANCE AND BARISTA tại LEBAKE COFFEE AND BAKERY

10/2009 → / (16 năm 4 tháng)

SYDNEY - NSW - AUSTRALIA

1. Managed daily coffee operations including inventory and supplier orders to ensure uninterrupted service. 2. Prepared specialty coffee and trained team members on brewing standards, improving beverage consistency. 3. Developed and maintained dealer and partner distribution system to expand shop reach and sales. 4. Planned and executed sales promotions and incentives that delivered measurable uplift in store transactions.

GUEST SERVICE AGENT - SUPERVISOR tại Sherwood Residence

2/2012 → 7/2011 (7 tháng)

HỒ CHÍ MINH

1. Managed guest check-in and check-out processes ensuring accurate billing and timely room assignment. 2. Resolved payment and guest issues while maintaining service consistency and guest satisfaction. 3. Coordinated shift handovers and supported colleagues to maintain uninterrupted front desk operations. 4. Handled cash and currency exchanges with strict adherence to financial controls and audit readiness.

MEDICAL AND BILLING AUDITING ADMINISTRATION - ACTING DEPARTMENT COORDINATOR tại 1ST CHOICE ACCIDENT AND INJURY

10/2017 → 8/2014 (3 năm 1 tháng)

HOUSTON - TEXAS - USA

1. Streamlined claim submission process to reduce resubmissions and achieve measurable results. 2. Coordinated timely document exchange with law offices and patients to improve case processing speed. 3. Supported shift operations to maintain continuity and increase team throughput during peak periods. 4. Resolved billing discrepancies to restore accurate patient balances and prevent claim denials.

ASSISTANCE MANAGER tại MILANO NAIL SPA SUGARLAND

1/2020 → Hiện tại

SUGARLAND - TEXAS - USA

1. Managed front-desk and cashier workflows to maintain daily salon throughput and timely client service. 2. Resolved client complaints with follow-up actions that improved client retention and satisfaction metrics. 3. Conducted quality control checks to standardize technician services and reduce rework incidents. 4. Trained and coached staff to improve service consistency and shorten issue resolution time.

Employee of The Year

8/2024

Achieved Employee of the year (2022-2024) Recognition of hard working, dedication and passion for company. Moreover, Achieved Associate of the Month in 2012 in category of passion to service. Award of Excellence in Effort and Determination (2017-2018) and Humanity Award in 2017