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Từ 1 đến 3 năm
Outlet Manager
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
10 - 24
Nhà hàng/ Bar/ Pub
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hutech University
Bachelor of Tourism & Hospitality Management - Khác
2013 → 2016
Kĩ năng
| Training and Development | |
| Kỹ năng bán hàng, phục vụ khách hàng |
Kinh nghiệm làm việc
Supervisor tại Coco ichibanya
10/2019 → / (6 năm 4 tháng)
Việt Nam
• Recruited, trained, and evaluated service staff to meet brand and service standards • Managed daily sales reports, cash deposits, and petty cash tracking • Ensured food quality, service consistency, and restaurant cleanliness • Led upselling initiatives to support sales targets • Managed supplies, minimized waste, and prevented stock expiration • Prepared weekly and monthly COL & COG reports
Supervisor tại Sorae Restaurant & Lounge
2/2023 → 2/2023 ()
Việt Nam
• Supervised daily service operations in a premium dining and lounge environment • Trained staff in service procedures, sake & wine service, and food & beverage standards • Conducted daily briefings and assigned staff positions for efficient operations • Ensured high service quality, staff appearance, and restaurant cleanliness • Managed customer feedback and resolved complaints professionally • Coordinated inventory checks, consumable supplies, and equipment maintenance • Prepared daily sales reports and handled cash flow control
Restaurant System & Operational tại Improvement Project
7/2024 → 3/2024 (4 tháng)
Việt Nam
Engaged post-opening to restructure restaurant operations, develop SOPs, and improve service consistency, cost control, and performance in an already operating restaurant lacking formal systems. • Audited existing restaurant operations, service flow, and staffing structure • Developed and implemented SOPs for service, bar, inventory, and daily operations • Standardized training materials and service procedures to improve consistency • Supported management in establishing cost control, inventory tracking, and reporting systems • Improved operational efficiency and service standards through structured systems and procedures
Assistant Restaurant Manager tại Woomaster
10/2024 → 10/2024 ()
Việt Nam
• Supported overall Food & Beverage operations to ensure high service standards and guest satisfaction • Supervised service, kitchen, and bar teams; ensured compliance with SOPs and brand standards • Trained staff in service procedures, food & beverage knowledge, and wine service standards • Monitored labor, food, and operating costs to meet budget targets • Oversee staff scheduling and inventory control, ensuring COGS accuracy • Support resolution of customer feedback and complaints during daily operations and peak service periods • Maintain restaurant facilities and equipment are maintained at operational standards
Restaurant Manager tại Cloud12 Kitchen & Bar
8/2025 → Hiện tại
Việt Nam
• Lead daily operations of a cocktail bar and restaurant, ensuring smooth service flow and high guest satisfaction • Lead service and bar teams, setting performance standards and supervising daily execution • Develop and implement operational systems, SOPs, and service procedures to improve consistency and efficiency • Establish staff training programs covering service standards, beverage knowledge, and guest experience • Monitor labor cost, COGS, and operating expenses to maintain profitability targets • Analyze sales performance and introduce upselling and promotional strategies • Plan staff scheduling based on business volume and sales forecasts • Manage inventory control, stock levels, and purchasing coordination • Resolve escalated customer feedback and complaints to protect service standards and guest satisfaction • Ensure restaurant facilities and bar equipment meet operational and safety standards



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