- Be a confident person and proactive in any position. Take the responsibility for every thing I have done! - Outgoing person and good at communication!

Tốt nghiệp Đại Học Duy Tân chuyên ngành Quản trị nhà hàng và khách sạn hệ quốc tế

- Communication - Computer - Opera system - English

Company Name: Hyatt Regency Danang Resort & Spa 05 Truong Sa Street, Hoa Hai Ward, Ngu Hanh Son District, Danang City, Vietnam. Position : Guest Service Officer – Regency Club Receptionist Duration : 1st September – Present Tasks/Responsibilities:  Check-in/out for VIP guests ( RCPV access packages, members of Hyatt Gold Passport, VIP of groups... )  Be a private concierge for Regency Club&'s guests including all tasks as a concierge such as booking a tour, making restaurant reservation, advising recommendation...)  Handle guest's issue ( complaint , room's problems...)  Handle with money as a cashier every shift. Position : Guest Service Officer – Concierge Duration: 1st December 2015 – 31st August 2016 Tasks/Responsibilities:  In charge of all recommendations for shopping, restaurants…  In charge of all guests special requirements as buying and reconfirm air ticket, arrange transportation for tour excursion, airport pick up and drop off…  Check and follow up lost and found cases with HSKP and Security department  Get familiar with the geographical, cultural, and historical aspect of Danang an Hoian as well as updating all tourist attractions, tours, beaches, shopping and restaurants in order to provide the best recommendation and the most convenience to guests. Company Name: The Nam Hai Resort. Hamlet 1, Dien Duong Village, Dien Ban District, Dien Duong, Hoi An, Vietnam. Position: Casual long term – Human Resources Officer. Duration: 3rd March 2015 – 20th October 2015 Tasks/Responsibilities:  TripAdvisor Translator.  Employee performance management – Employee of the month; Leader of quarter.  Employee relations – Birthday gift for employees.  Editor and design Life@The Nam Hai – Wall-newspaper in The Nam Hai resort.  Operate internal events.  Prepare and create videos for events, training courses which will be showed to all employees.  Administrator