Assistant Front Office Manager tại Garry Mu Cang Chai - Banyan

10/2025 → 12/2025 (2 tháng)

Lao Cai, Viet Nam

• Be in charge of the team in both daily department operation and especially focusing on guest experience in the vacancy of Front Office Manager and being apart of resort success on Review Pro with the result of top 5 in Banyan Global. • Create SOPs and training the new team following brand standards and also aiming to align with LQA and Forbes. • Closely work with other departments and suppliers to ensure a smooth operation, progressive projects. • Drive KPIs about guest satisfaction, sparkles, sustainability programme (Green Imperative Fund),..

Assistant Guest Experience Manager cum Assistant Front Office Manager tại Mercure Danang French Village Bana Hills - Accor

12/2023 → 10/2025 (1 năm 10 tháng)

Da Nang, Viet Nam

Assistant Guest Experience Manager cum Assistant Front Office Manager October 2024 - October 2025 Assist Front Office Manager to oversee both Guest Experience and Front Office department: • Manage daily operation including 2 points of reception, guest experience, bellman • Conduct training and talent development for the teams • Ensure and maximize all related procedures complying with standards • Drive departmental performance to reach hotel common targets, KPI with revenue, RPS, ALL member, Accor Plus enrollment,... • Suggest and implement partial renovation to enhance guest experience and decrease hotel's expenses • Take care of owing company diplomatic guests and Accor members • Handle guest issues with a credo to strive to reach that turning complaints into compliments • Coordinate with other departments to ensure hotel's performance is stable and adaptable among challenges Duty Manager December 2023 - October 2024 • Oversee front office operations during assigned shifts, acting as the primary escalation point for guests and heartists. • Ensure service standards, safety and brand compliance are consistently maintained.

Regent Experience Supervisor tại Regent Phu Quoc - IHG

8/2023 → 10/2023 (1 tháng)

Phu Quoc, Viet Nam

Senior Guest Experience Maker tại Six Senses Con Dao - IHG

2/2022 → 6/2023 (1 năm 4 tháng)

Ba Ria - Vung Tau, Viet Nam

Front Office Supervisor tại Somerset D1Mension - The Ascott

8/2019 → 10/2021 (2 năm 1 tháng)

Ho Chi Minh, Viet Nam

3-Star Host of The Month

6/2023

4 times gained at Six Senses Con Dao

Assistant of The Year 2024

1/2025

Assistant Of The Year at Mercure Danang French Village Bana Hills