Ho Tram Rewards Host tại Ho Tram Project LTD. Co – The Grand Ho Tram Strip Casino & Resort

6/2014 → 4/2017 (2 năm 10 tháng)

Bà Rịa Vũng Tàu

- Checking customers’ document in the Casino entrance, making membership card. - Welcoming customers, handling in/ out phone calls, room / car/ Bus booking - Providing monthly promotions information， - Issuing vouchers ( playable, food vouchers,..) basing on promotion. - Assisting and handling all issues that related to Casino guests. - Supporting other related departments in the Mass floor. - Conducting and announce lucky draw content in Chinese- English.

Internal Marketing (IM) Supervisor tại Club V e-gaming- Pullman Saigon Center Hotel

9/2017 → 9/2019 (2 năm )

Hồ Chí Minh

- Daily IM tasks: check in/ out at reception desk, handling in/out calls, making membership cards, booking room/car。 - Providing promotion information to customer. - In charge of rewards and issuing vouchers, gift to customer basing on the current promotion. - Feedback from customer and reporting to Managers. - Generating and supervising the work flow of IM team. - Supporting others related departments to improve the customer care service quality.

Reception-VIP Service Assistant Shift Manager tại Wynn’s Saigon e-gaming club- Equatorial Hotel

7/2020 → 2/2025 (4 năm 7 tháng)

Hồ Chí Minh

- Taking care in-house customers and support Business partners (BP). - Managing workflow of the team to ensure solving problem promptly and effectively. - Introducing the new promotion and monthly events to customers & BP. - Issuing daily vouchers, gifts for customers. - Supporting other departments in communicating with Chinese guests, giving extra-care service and improving the customer care service quality. - Handling complaints and supporting customers with related service issues

Certificate of Recognition for Dedication and Contribution 2024

1/2024

Certificate of Recognition for Dedication and Contribution

Certificate of Recognition for Dedication and Contribution 2023

1/2023

Certificate of Recognition for Dedication and Contribution – Wynn’s Saigon Club

Best staff of the Month in May -Club V e-gaming- (2018).

5/2018

Best staff of the Month in May -Club V e-gaming- (2018).

Best employee of the Month

2/2016

- Best employee of the Month in February -The Grand Ho Tram Strip (2016)