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Thái Thu Thủy

Thái Thu Thủy

Hồ sơ 5 sao 24 Lượt xem hồ sơ

Nữ, 14/01/1995, 31 tuổi

Hà Nội

Cập nhật: 21/02/2026

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Không biết), Tiếng Trung (Không biết)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Tiền sảnh, Dự án BĐS/ Quản lý tòa nhà
Lĩnh vực
Khách sạn/ Khu căn hộ

Giới thiệu bản thân

Dynamic and guest-oriented Front Office Manager with over 9 years of experience in international hospitality brands including Accor, IHG, and Melia. Proven record in leading high-performing teams, maintaining OTA scores above 9.4, and enhancing guest loyalty through personalized service. Skilled in complaint resolution, team training, and cross- department collaboration to ensure seamless guest experiences. Passionate about delivering brand-standard excellence and driving both guest satisfaction and operational efficiency. Favorite quote: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Trình độ học vấn chuyên môn

NATIONAL ECONOMICS UNIVERSITY (NEU)

HOSPITALITY MANAGEMENT - Đại học

2013 → 2017

Bachelor of Hospitality Management Received University's scholarship Good graduate

Kĩ năng

Kinh nghiệm làm việc

Duty Manager - Front Office Department tại Novotel Hanoi Thai Ha Hotel (Accor Brand)

1/2022 → 6/2023 (1 năm 5 tháng)

Hà Nội

Main responsibilities: -Oversaw daily hotel operations, ensuring all Front Office functions were aligned with Accor standards. - Led and motivated a diverse team to achieve performance targets and maintain service consistency. - Conducted staff training sessions to enhance service quality and teamwork. - Managed budget planning, up-selling programs, and guest satisfaction initiatives. - Ensured smooth handling of guest issues and safety protocols, maintaining a professional environment. - Supported Chinese guests during their stay to ensure comfort and clear communication. Achievements and skills gained: - Recognized as Best Employee of the Month, Best Sparkle and Top Up-seller of the Month. - Strengthened service culture and team morale through consistent coaching. - Participated in departmental business planning and cross- departmental coordination. - Enhanced emergency response and safety management procedures.

Customer Relation Manager & Marketing tại APS Logistics,

8/2023 → 4/2024 (8 tháng)

Việt Nam

Main responsibilities: - Built and nurtured strategic relationships with key clients, understanding their business needs and expectations. - Implemented proactive communication and feedback channels to enhance satisfaction and service quality. - Collaborated with Sales and Marketing teams to identify opportunities for up-selling and cross-selling. - Resolved customer issues effectively, ensuring long-term partnerships. - Supported contract negotiations and ensured win-win outcomes for all stakeholders. Achievements and skills gained: - Maintained high client retention rate, contributing to company growth. - Improved communication processes, enhancing responsiveness and satisfaction. - Strengthened negotiation and customer relationship skills applicable to hospitality leadership.

Front Office Manager tại Meritel Hanoi Hotel,

5/2024 → / (2 năm )

Hanoi

Main responsibilities: - Lead daily Front Office operations (reception, concierge, guest relations) to ensure 5-star service quality. - Supervise and coach a team of 15+ staff to deliver personalized and efficient guest experiences. - Coordinate closely with Housekeeping, Reservations, and Sales for smooth room management and guest journey. - Handle guest feedback, overbooking cases, and special requests with empathy and professionalism. - Monitor performance metrics, update SOPs, and optimize service flow for higher operational efficiency. Achievements and skills gained: - Maintained OTA average rating above 9.0 and TripAdvisor Top 10 ranking for Meritel Hanoi. - Improved check-in efficiency by 20% through new team briefing and workflow system. - Recovered guest trust after overbooking incidents, converting cases into repeat stays. - Promoted a service culture leading to 3 internal staff promotions within the department. - Strengthened loyalty through proactive guest engagement and post- stay communication.

Mong muốn về công việc

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