Reservations officer tại Khách sạn Grand Plaza Hà Nội

1/2024 → / (2 năm 4 tháng)

Hanoi

• Followed up on previous bookings to confirm payment and update guest details. • Checked OTA extranets to collect card information and process payments. • Reported no-show bookings to the Manager or Sales Department. • Answered phone calls to provide room rates, availability, and booking information to guests and travel agents. • Received new company information or banquet-related requests and passed it to the Sales Department. • Created and updated reservations in Opera PMS. • Handled booking requests via email (Outlook) from companies, individuals, travel agents, and OTAs. • Modified OTA bookings in the system linking from Site-minder. • Prepared daily revenue reports, including in-house guests and pending payments. • Managed group bookings, opened definite blocks in Opera, and arranged special requests upon availability. • Checked bookings that required VAT invoices. • Updated company and travel agent profiles to ensure accurate information.