Restaurant Manager tại LUMIERE TEXAS BBQ & CRAFT BEER – NHA TRANG • LUMIERE SHAWARMA – NHA TRANG

6/2025 → Hiện tại

G Floor, A&B Central Square Shopping Center – 44 Tran Phu, Nha Trang Ward, Khanh Hoa Province

- Oversee restaurant operations and ensure a smooth flow - Set up OS&E, FF&E, organizational chart, job description, SOP, PnP, recruitment, training... - Determine the location of restaurant & bar layout for restaurant - Plan restaurant service, bar process - Create MENU for stores + selling price - Create formula for all menus - Set up goods quota for all F&B Stores - Set up food service process and policy, service process, department control process and inventory... - Prepare ingredients, check menu items/flavors/and take photos - Create programs for festive seasons to serve customers - Control labor costs, utilities, beverage costs, breakage costs, and consumable materialsand other restaurant expenses. Coordinate with the A&B Central Building Management to develop customer attraction programs and handle issues related to customers. - Resolve issues related to customer complaints about food and service quality. - Resolve conflicts arising between staff members and between the restaurant and the kitchen. - Coordinate with the Technical Department to check all technical requirements, determine the air-conditioning on/off schedule, and establish a monthly maintenance program for equipment. - Arrange work schedules and assign tasks to employees; coordinate and delegate responsibilities to team leader