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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
12 - 20 triệu
HCMC
Tiếng Anh (Giỏi)
N/A
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Front Desk Intern tại JW Marriott Hotel at Downtown Toronto
5/2022 → 5/2023 (1 năm )
VN
• Customer Service & Communication: Demonstrated clear and courteous communication skills while maintaining a strong customer- rst mindset to ensure exceptional guest experiences. E ciently handled guest inquiries and requests in a professional manner. • Reservation & Front Desk Operations: Supported check-in and check- out processes, veri ed booking details, and made necessary adjustments for schedule changes. Utilized hotel management software to manage reservations, payments, and guest information. • Problem Solving & Emergency Handling: Responded e ectively to unexpected situations during guest stays, including room changes, billing issues, and service feedback. Maintained composure under pressure and resolved issues promptly and e ciently.
Sales Intern tại Hotel X Toronto
4/2024 → 4/2025 (1 năm )
Việt Nam
• Communication & Persuasion: Developed strong communication and persuasion skills by identifying client needs and building trustworthy relationships. Successfully promoted hotel packages, special o ers, and amenities to increase overall revenue. • Hospitality Service Consultation: Gained in-depth knowledge of hotel services—including accommodations, dining, conference facilities, spa, tours, and other amenities—to provide accurate and personalized recommendations that enhance guest satisfaction and boost sales of ancillary services. • Client Relationship Management: Maintained and nurtured long-term client relationships by following up on feedback and requests, improving service quality, and identifying future sales opportunities. Built a network of potential clients and participated in promotional programs targeting returning guests. • Team Collaboration: Worked closely with other hotel departments (Front O ce, Food & Beverage, Event Management, etc.) to ensure seamless guest experiences and maximize cross-departmental sales opportunities. • Sales Target Achievement: Monitored and achieved periodic sales goals by promoting room packages and supplementary services. Supported promotional campaigns and discount programs to drive revenue growth.



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