Hotel Receptionist tại Tan Hoang Long Hotel

5/2024 → Hiện tại

84 Mac Thi Buoi Str.

Greet guests upon arrival, check them in and out of the hotel, and assist with inquiries and requests. Handle reservations, cancellations, and room assignments using the hotel's PMS. Manage a multi-line phone system, directing calls to appropriate departments and taking messages, email as needed. Respond promptly to guest complaints and resolve issues to ensure positive guest experiences. Maintain cleanliness and organization of the front desk area and lobby. Assist with administrative tasks, including processing payments, handling invoices, and maintaining guest records.