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Từ 1 đến 3 năm
Nhân viên
12 - 20 triệu
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Saigontourist Hospitality College
Hotel Management - Trung cấp
2018 → 2021
Kĩ năng
| Communication skill | |
| SLOVING PROBLEM | |
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống | |
| PMS Opera | |
| Giao tiếp |
Kinh nghiệm làm việc
CABIN CREW tại EMIRATES AIRLINE
8/2024 → 3/2026 (1 năm 6 tháng)
DUBAI, UNITED ARAB EMIRATES
- Provided personalized service to all passengers, especially VIP and premium passengers, ensuring satisfaction and loyalty - Delivered exceptional customer service to international passengers in a multicultural environment - Ensured passenger safety and comfort while strictly following aviation safety procedures - Anticipated and responded to passenger needs to provide a premium travel experience - Handled customer inquiries, complaints, and special requests in a professional and efficient manner - Collaborated with a multicultural cabin crew team to maintain high service standards - Demonstrated strong communication and problem-solving skills in high-pressure situations - Maintained a polished and professional image representing the Emirates brand
GUEST RELATIONS OFFICER tại Lotte Hotel Saigon
6/2023 → 8/2024 (1 năm 2 tháng)
Ho Chi Minh City
- Handle guest’s mails and messages and answer phone calls - Check in walk in , inviduals , VIP and group guests - Attend to guest’s complaints, inquires and requests, referees to Assistant Manager if unable to assist - Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity - Cashes hotel guest’s personal and travelers checks and assists with currency exchange - Assist at the front desk, focus on customer service and carries out the training, team members - Making sure all arrangements for VIP’s (checking room, amenities, registration cards, keys, welcome letters...) are made in advance and making sure they are met and escorted to their room
SERVER tại JAPANESE RESTAURANT AT LOTTE HOTEL
5/2020 → 6/2021 (1 năm 1 tháng)
2A-4A Ton Duc Thang Street, Ben Nghe Ward, District 1
- Cleaning & preparing table for a-la-carte menu at the restaurant - Taking order from guests - Performing payment procedure for guest - Throughly understand about the recipes and accompanied dishes
RECEPTIONIST tại SAIGONRIVERSIDE OFFICE
1/2018 → 2/2019 (1 năm 1 tháng)
2-3 Ton Duc Thang Street, Ben Nghe Ward, District 1
- Meet and greet visitors to the office and offer refreshments - Answer, screen and forward incoming phone calls properly and provide basic information when needed - Booking Meetings - Putting together presentations for the office team - Maintain reception area organization and cleanliness




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