TRAINING ASSISTSANT HOUSEKEEPING MANAGER tại VINPEARL RESORT & SPA PHU QUOC

5/2025 → / (1 năm )

Phú Quốc

• Commenced on-the-job training for the Assistant Manager position in May 2025. • Control operational costs within established budgets and standards in daily operations. • Lead, manage, and develop the team. • Compliance management – Risk & crisis management. • Training and developing the subordinate team. • Time management and personnel management. • Recruit and train new employees. • Develop standards and procedures for the department. • Plan departmental tasks, implement and monitor the execution of plans to ensure completion on schedule. • Ensure staff use electricity, water, chemicals, and other resources efficiently and economically. • Manage the inventory and usage of equipment, supplies, and chemicals for the department. • Evaluate employee performance and recommend appropriate development plans. • Strive for continuous improvement to enhance guest and employee satisfaction while maximizing financial performance within the area of responsibility. • Handle guest requests efficiently and effectively.

FLOOR SUPERVISOR tại VINPEARL RESORT & SPA PHU QUOC

3/2023 → 5/2025 (2 năm 2 tháng)

Phú Quốc

• Meeting to assign tasks according to each position: Room staff, Pool staff, PA staff, Runner staff and Linen staff. • Check the appearance of the staff and remind them of the important tasks to be completed for the day. Motivate the staff at the beginning of the shift to have an effective workday. • Check the incoming guests, the guests currently staying, and pay special attention to the important VIP guests of the Vinpearl Group to ensure cleanliness and hygiene quality. • Monitor the scheduled plans that need to be carried out during the month, ensuring that tasks are completed on time. • Manage the items in the minibar, calculate daily and weekly costs. Monthly reports for the Management. • Manage the operation of two-wheeled and four-wheeled electric vehicles in good working condition. Collaborate with the repair technical team to address any malfunctions promptly. • Arrange the roster for employees according to the %OCC capacity for the week and the month. Ensure sufficient personnel for operations and clear leave balances for employees in accordance with regulations. • Monitor the fire prevention and fighting plan. Report to the Leadership monthly. • Regularly monitor tools, equipment, and machinery, maintaining cleanliness every day to ensure longevity. Prepare a monthly report list for the Management. • Check the Store, Trolley at the end of the shift. • Statistics of the quantity of OS&E and FF&E assets along with the auditing department. Ensure no losses and discrepancies in quantity. • Training SOP for employees daily and monthly. Ensure sufficient hours are not missed for the group. • Training on SOP, training on Vin group's corporate culture for employees on a daily and monthly basis. • Training talented employees to achieve advancement within the department. • Ensuring that the required training hours are fully met by the corporation. • Decorating for Honeymoons, Birthdays, and arranging surprises for customers. There are also positive reviews on Google and Tripadvisor every day.

FLOOR SUPERVISOR tại RESIDENCES – CASINO / HASD HOIANA

8/2022 → 2/2023 (6 tháng)

Quảng Nam

• Check daily grooming’s staff, follow the hotel rules by good ways. • Prepare daily task sheet and do morning briefing, training for staff. • Check guest’s room cleanliness and follow the standard of hotel. • Acceptance of room under the contractor's handover • Arrange plan to deep cleaning after handover room by contractor. • Monitors staff performance and reflect comments in the performance – tracking sheet. Evaluates staff on probation and staff on a yearly basis. • Record daily activities and events, complaints/problem encountered, unfinished assignment for follow up and other abnormal activities encountered during shift. • Set up Honeymoon, Decor Birthday and Anniversary by guest request • Make the training plan and project for department daily, monthly. • Manage and control OS&E, Minibar and Amenities. • Submit required daily and monthly report. • Participate in Cross - training of other departments to learn more knowledge and expand experience for career. • Check Guest Rooms, pantries, trolleys, machines, tools, caddies of staff and areas of Housekeeping • Report ends of day work performance to Assistant Housekeeping Manager or Housekeeping Manager.

FLOOR SUPERVISOR tại Sailing Club Signature Resort Phu Quoc

5/2022 → 7/2022 (2 tháng)

Phú Quốc

• Assigns duties and responsibilities to Housekeeping Attendants. • Assigns task for employees and inspects work for conformance to presctibed standards of cleanliness • Acceptance of villas under the contractor's handover • Check the deep cleaning plan when villa was handover • Respond to and resolve guest and employee complaints in a timely manner • Set plan Training SOP for Room Attendant • Manage and control OS&E, Minibar and Amenities. • Check the standards guest room and Turndown Service by Room Attendant

FLOOR SUPERVISOR tại InterContinental Phu Quoc Long Beach Resort

3/2019 → 4/2022 (3 năm 1 tháng)

Phú Quốc

• Check Guest Rooms, pantries, trolleys, machines, tools, caddies of staff and areas of Housekeeping • Assigns duties and responsibilities to Housekeeping Attendants. • Ensuring that all procedures are followed and cleanliness in assigned area is met with the standard. Inspecting all cleaned room by room attendant. • Managing daily housekeeping operation and reviewing guest’s room set up preference to ensure to meet their expectation. • Handles all guest and internal customer complaints and inquires ina courteous and efficient manner, following through to make sure problems are resolves satisfactorily. • Inspects guest rooms. • Checks the standard of Turndown service by room attendants. • Set up Honeymoon, decorate Birthday and Anniversary by guest request

TRAINING AT COORDINATOR tại InterContinental Phu Quoc Long Beach Resort

1/2019 → 3/2019 (1 tháng)

Phú Quốc

• Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction • Receiving the information and sharing correctly to others • Reply an email from guest and others department • Maintain key control • Handle lost and found procedure • Report guest complaints to Manager or delegate immediately

ROOM ATTENDANT tại InterContinental Phu Quoc Long Beach Resort

10/2017 → Hiện tại

Phú Quốc

• Change bed linen and make the bed. Replace used towels, replenish bath care products • Sweep and mop floors, vacuum carpets and floors. Dust furniture • Clean public areas, like corridors • Report any technical issues and maintenance needs • Help guests retrieve lost items • Ensure all assigned rooms are clean and tidy by the end of the shift.

Ms. Nguyễn Thị Thanh Bạch - Assistant Housekeeping Manager

Residences – Casino / HASD Hoiana

bach71468@gmail.com - 0976 884 916

Mr. Nguyễn Hữu Tâm - Executive Housekeeper

Vinpearl Resort & Spa Phu Quoc

v.tamnh22@vinpearl.com - 0902.090.520