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Từ 1 đến 3 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
UNIVERSITY OF CULTURE
BACHELOR OF TOURISM AND TRAVEL SERVICES MANAGEMENT - Đại học
2018 → 2022
Kĩ năng
Kinh nghiệm làm việc
GUEST SERVICE AGENT tại Ambassador Sai Gon Hotel
5/2021 → 10/2022 (1 năm 5 tháng)
HCMC
Responsible for greeting every guest upon arrival Prepare documents and keys required for registration Register arriving guests and assign rooms Process guests' departures, calculate charges and receive payments Make, confirm, cancel and change reservations Promptly and courteously attend to telephone calls and text messages, directing as appropriate Provide information on hotel facilities and services Concierge services including booking activities, dining reservations and transport Provide detailed information about points of interest in the area Arrange services required for guests with special needs Ensure guest special requests are efficiently completed Store and retrieve luggage Follow emergency and safety procedures Provide direction to guests requiring guidance and offering any further assistance, as required Training of new team members Other related duties as assigned by the Front Office leadership team
FRONT DESK SUPERVISOR tại Bay Hotel Ho Chi Minh
10/2022 → 4/2025 (2 năm 6 tháng)
Ho Chi Minh
Ensuring the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction and reports on the Duty manager’s log book Implementing procedures to improve services offered with the aim of attracting more customers Supporting and assisting Front Office to train the new staff in matters of professional conduct Monitoring front of house and back of house regularly for cleanliness Supervising and ensuring the standard of conduct, uniform, hygiene and appearance of staff Performing multi-function activities by passing all department Reporting directly and communicates with Front Office Manager on all pertinent matters that affect guest’s service and hotel operation



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