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Thủy Thái
15 Lượt xem hồ sơ
Nữ, 14/01/1995, 31 tuổi
Hà Nội
Cập nhật: 21/03/2026
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Hà Nội
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
NATIONAL ECONOMICS UNIVERSITY (NEU)
HOSPITALITY MANAGEMENT - Đại học
2013 → 2017
Kĩ năng
Kinh nghiệm làm việc
Guest Relations Supervisor - Front Office Department tại Novotel Hanoi Thai Ha Hotel (Accor Brand)
11/2019 → 12/2022 (3 năm )
Việt Nam
Main responsibilities: -Pre-opening team member: assisted in Opera PMS setup, SOP creation, and layout design. - Managed VIP arrivals and special events (weddings, anniversaries, honeymoons). - Assigned and inspected rooms for VIP guests to ensure brand- standard presentation. - Supervised Guest Relations team, conducted training, and delegated duties efficiently. - Collaborated with Sales and Reservations for guest negotiation and upselling. - Attended daily HOD meetings and represented the Front Office department. Achievements and skills gained: - Awarded Best Employee of the Month and Top Up-seller of the Month multiple times. - Strengthened communication and leadership skills across multi- department operations. - Contributed to high guest satisfaction through personalized VIP handling and follow-up.
Duty Manager - Front Office Department tại Novotel Hanoi Thai Ha Hotel (Accor Brand)
1/2022 → 6/2023 (1 năm 5 tháng)
Việt Nam
Main responsibilities: -Oversaw daily hotel operations, ensuring all Front Office functions were aligned with Accor standards. - Led and motivated a diverse team to achieve performance targets and maintain service consistency. - Conducted staff training sessions to enhance service quality and teamwork. - Managed budget planning, up-selling programs, and guest satisfaction initiatives. - Ensured smooth handling of guest issues and safety protocols, maintaining a professional environment. - Supported Chinese guests during their stay to ensure comfort and clear communication. Achievements and skills gained: - Recognized as Best Employee of the Month, Best Sparkle and Top Up-seller of the Month. - Strengthened service culture and team morale through consistent coaching. - Participated in departmental business planning and cross- departmental coordination. - Enhanced emergency response and safety management procedures.
Customer Relation Manager & Marketing tại APS Logistics
8/2023 → 4/2024 (8 tháng)
Việt Nam
Main responsibilities: - Built and nurtured strategic relationships with key clients, understanding their business needs and expectations. - Implemented proactive communication and feedback channels to enhance satisfaction and service quality. - Collaborated with Sales and Marketing teams to identify opportunities for up-selling and cross-selling. - Resolved customer issues effectively, ensuring long-term partnerships. - Supported contract negotiations and ensured win-win outcomes for all stakeholders. Achievements and skills gained: - Maintained high client retention rate, contributing to company growth. - Improved communication processes, enhancing responsiveness and satisfaction. - Strengthened negotiation and customer relationship skills applicable to hospitality leadership.
Front Office Manager tại Meritel Hanoi Hotel
5/2024 → Hiện tại
Việt Nam
Main responsibilities: - Lead daily Front Office operations (reception, concierge, guest relations) to ensure 5-star service quality. - Supervise and coach a team of 15+ staff to deliver personalized and efficient guest experiences. - Coordinate closely with Housekeeping, Reservations, and Sales for smooth room management and guest journey. - Handle guest feedback, overbooking cases, and special requests with empathy and professionalism. - Monitor performance metrics, update SOPs, and optimize service flow for higher operational efficiency. Achievements and skills gained: - Maintained OTA average rating above 9.0 and TripAdvisor Top 10 ranking for Meritel Hanoi. - Improved check-in efficiency by 20% through new team briefing and workflow system. - Recovered guest trust after overbooking incidents, converting cases into repeat stays. - Promoted a service culture leading to 3 internal staff promotions within the department. - Strengthened loyalty through proactive guest engagement and post- stay communication.
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