Guest Service Agent tại Lotte Hotel Hanoi

11/2021 → 5/2022 (5 tháng)

Ha Noi

- Greeting all guests at all times in a friendly and helpful manner. - Maintaining intimate knowledge of departmental standards and procedures. - Performing check-in, check- out and room change procedures; ensuring all data are entered completely into the hotel systems in accordance with reservation. - Maintaining cashier float and ensuring accurate daily report of all money received. - Attending to guest's complains, inquiries and requests. - Maintaining comprehensive knowledge of standard reservation procedures including correct forms to use, how to interpret availability sources within the reservation systems.

Customer Specialist tại Terminal Cat Lai - Giang Nam

5/2023 → 12/2024 (1 năm 7 tháng)

Ho Chi Minh city

- Monitored and controlled container inventory within the yard to ensure accuracy and operational efficiency. - Provided timely support to customers and shipping lines via phone, chat, and email, addressing inquiries related to services and operations.. - Handled customer queries and complaints, delivered product and service information, and provided effective solutions to operational issues. - Managed customer complaints professionally by maintaining composure under pressure and working toward practical, mutually beneficial resolutions. - Built and maintained strong relationships with customers and shipping lines to foster trust, enhance communication, and ensure high levels of customer satisfaction. - Monitored market trends and global economic developments, and proposed strategic recommendations to the Board of Directors to increase output and improve service quality.

Guest Service Agent tại Grand K Suites Hanoi Hotel

1/2024 → 4/2026 (2 năm 3 tháng)

Ha Noi

- Greeted guests warmly upon arrival and provide efficient check-in and check-out services. - Handled room reservations, cancellations, and modifications accurately using the hotel management system. - Responded promptly to guest inquiries, requests, and complaints in a courteous and professional manner. - Provided information about hotel facilities, services, promotions, and local attractions. - Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction. - Processed payments, verify billing details, and manage cash and credit transactions accurately. - Maintained updated guest records and ensure compliance with hotel policies and procedures.

Mr. Bùi Đức Hoàn - Front Office Manager

Lotte Hotel Hanoi

duchoanbui@gmail.com - 0904112580

Mr. Hoa San Cương - Director

ICD Phuc Long

cskh@icdpl.com - 0936825568

Mr. Nguyễn Hồng Anh - Front Office Manager

Grand K Suites Hanoi Hotel

fo1@grandkhanoi.com - 0913029459