Customer-oriented professional with experience in banking, sales, and digital marketing. Skilled in working with premium clients, driving sales of financial products, and managing social media campaigns. Strong communication skills, experience in fast-paced environments, and a proven ability to train team members and improve customer engagement. Currently based in Vietnam and open to international opportunities. Educational Holding “Synergy” — Moscow Sales Manager • Handled inbound inquiries and converted leads into customers • Promoted and sold educational services and training programs • Worked with CRM system (amoCRM) to manage sales pipeline and client data Alfa-Bank (Russia) — Moscow Premium Customer Relationship Manager • Provided support to premium segment clients via chat and phone • Advised clients on a full range of banking products and services • Sold credit and investment products, contributing to revenue growth • Trained and onboarded new employees • Organized team-building activities within a team of 20 members Just Up Agency — Barnaul SMM Manager • Developed and executed social media marketing strategies • Created and managed content across multiple platforms • Engaged with the audience and increased customer interaction • Analyzed campaign performance and optimized results • Managed targeted advertising campaigns Helius Hotel — Sochi Hostess • Welcomed and assisted guests, ensuring a positive experience • Managed reservations and booking systems • Maintained records of room bookings • Prepared and served breakfasts