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Lê Phan Minh Tùng
14 Lượt xem hồ sơ
Nam, 21/09/1991, 34 tuổi
131/3A Tôn Đản F14 Q.4
Cập nhật: 24/03/2026
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Từ 5 đến 10 năm
Outlet Manager
20 - 30 triệu
Tiếng Anh (Giỏi)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
ACTING OUTLET MANAGER tại HOLIDAY INN & SUITES SAIGON AIRPORT
5/2019 → 5/2020 (1 năm )
HCMC
ASSSISTANT OUTLETS MANAGER - Deli Café & Lobby Lounge (May 2019-Nov 2019) ACTING OUTLET MANAGER In Charge ADD Manja Manja & Room Service (Nov 2019– F&B MANAGER MOVENPICK RESORT WAVERLY PHU QUOC PHONE: 0702707037 MR. NGUYEN TRONG KHOA FOOD & BEVERAGE DIRECTOR DA NANG MIKAZUKI JAPANESE RESORTS & SPA PHONE: 0933977895 1. Strategic Planning & Market Analysis Evaluated local and international F&B market trends, competitors, and vendors to ensure the outlet remained competitive Participated in the preparation of the Annual Business Plan for the F&B Department Prepared quarterly Menu Engineering reports to improve product performance and profitability Developed and implemented the Promotions Calendar for F&B products 2. Budgeting & Cost Control Contributed to the annual outlet operating budget and financial planning Monitored budgets, controlled expenses, and focused on optimizing food, beverage, and labor costs Oversaw inventory management and maintenance of outlet equipment and assets Managed stock ordering and ensured optimal stock levels and proper storage Promoted responsible use of hotel collaterals, equipment, and resources 3. Marketing & Promotion Management Led outlet-level marketing programs in coordination with hotel-wide campaigns Successfully launched and managed monthly F&B promotions, including: Cake of the Month: 100 covers/month Breakfast & Lunch Combos (Grab & Go): 200 covers/month Stay Cool at the Pool – BBQ Party: 100 covers/month My Happy Hour – Free-flow cocktails & beer for in-house guests More Glass More Tapas – Complimentary tapas scaling with drink orders Business Set Lunch at Manja Manja: 150 covers/month Sunday Brunch Journey – Family-friendly brunch with pool activities Christmas & New Year Eve Dinner: 100 covers Countdown Party 2020: 150 covers 4. Training & Team Development Served as a Departmental Trainer, responsible for onboarding and training new Designed training sessions to align staff skills with operational goals Hoa Sen University -Bachelor of Tourism &Hospitality May.2020) OUTLET MANAGER associates Management(2009-2013 5. Social Media & Employee Engagement Led the Social Media Committee, working closely with the Marketing team to promote the hotel’s digital presence Active Hotel Trade Union Member – organized internal events and supported associate welfare and benefits
Outlet Manager tại Movenpick Resort Waverly Phu Quoc
2/2021 → 4/2022 (1 năm 2 tháng)
Phú Quốc
1. Financial & Operational Management Managed monthly budgets and forecasts for revenue and expenses Analyzed performance reports and identified variances from business goals Ensured cost control in food, beverage, labor, and supplies to stay within budget 2. Business Planning & Strategy Participated in annual business planning with senior management Developed and executed profit-enhancing programs with Kitchen and Marketing teams Prepared post-promotion performance reports for strategic review 3. Guest Experience & Service Quality Built strong relationships with guests, offering personalized service OUTLET MANAGER Handled guest complaints and feedback with professionalism Maintained in-depth knowledge of menus, preparation methods, and hotel offerings 4. Team Leadership & Training Recruited, trained, and mentored outlet staff Designed and delivered training programs tailored to team development Identified and nurtured high-potential team members 5. Key Achievements Successfully launched monthly F&B promotions: Songkran Festival – 112 covers Living Color – 129 covers Countdown Party 2021 – 249 covers Private Premium BBQ – 432 sets Awarded Manager of the Quarter – Q4 2021 Recognized as POS Champion
Outlet Manager tại DA NANG MIKAZUKI JAPANESE RESORTS & SPA
6/2022 → 8/2023 (1 năm 2 tháng)
Đà Nẵng
1. Financial Planning & Reporting Planned outlet budgets and reviewed monthly forecasts for revenue and expenditure Analyzed and submitted month-end reports; identified deviations from business goals Contributed to annual business planning in coordination with management 2. Profitability & Cost Control Planned and executed profit enhancement programs with Kitchen and Marketing teams Prepared post-event reports for promotions and reviewed performance outcomes Monitored food, beverage, labor, and supply costs to ensure alignment with budgets 3. Guest Experience & Service Quality Built strong guest relationships; provided personalized service based on preferences Handled guest complaints tactfully and ensured high service satisfaction Maintained complete knowledge of food, beverage offerings, and hotel services 4. Cross-Department Collaboration Supported other F&B outlets during peak hours or special events as needed 5. Team Management & Training Recruited and developed outlet team members; identified high-potential staff Designed and conducted training programs focused on staff development and upskilling
Cluster Outlet Manager tại Movenpick Resort Waverly Phu Quoc
10/2023 → Hiện tại
Phú Quốc
1. Operational Leadership Supervised daily operations of The Islander All-Day-Dining, Executive Lounge, In Room & Villa Dinning, Làng Chài - Vietnamese Cuisine, Waverly Lounge Managed staffing plans, task assignments, and ensured efficient shift operations Ensured compliance with established P&P and SOPs; kept them regularly updated Spent time in outlets during peak periods to ensure smooth execution and service standards 2. Team Development & Human Resources Mentored, coached, and trained staff to meet performance and service expectations Delivered regular feedback and performance evaluations to improve team effectiveness Conducted onboarding and competency-based recruitment in accordance with hotel policies Collaborated with T&C and F&B Manager for manpower planning, staff development, and disciplinary actions 3. Financial Planning & Performance Assisted in preparing the Annual Business Plan for the F&B department Monitored and controlled labor, food, and beverage costs Analyzed productivity, sales performance, and guest satisfaction to drive profitability Collaborated with Commercial team to identify sales opportunities and revenue enhancement strategies 4. Marketing & Promotions Managed the restaurant’s marketing and promotional calendar Implemented system-wide F&B marketing programs to attract guests and drive outlet traffic Worked closely with Marketing and Social Media teams to increase brand visibility 5. Guest Engagement & Quality Control Interacted with guests regularly to collect feedback and enhance the guest experience Resolved guest complaints and internal inquiries professionally and promptly Ensured high standards in food presentation and consistency as per recipes and brand guidelines Worked with Guest Experience Manager & Guest Relation Team to maintain and improve Guest Satisfation Scores 6. Event & Banquet Coordination Reviewed upcoming events and forecasted potential functions Provided support to ensure seamless execution of banquets and special functions 7. Inventory Maintained inventory control, product storage, and loss prevention Replenished supplies in a timely manner; minimized wastage and pilferage Ensured all F&B equipment and facilities were well-maintained 8. Additional Duties Acted as Manager on Duty when required Attended regular departmental and interdepartmental meetings as per hotel calendar Performed other duties as assigned by the F&B Manager or Executive Management
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