I am currently living in Nha Trang and would like to express my interest in an Operations / Guest Experience role. My background combines hospitality experience with strong operational and systems thinking. I have managed villa operations in Sri Lanka, working directly with international guests, handling bookings, and ensuring service quality. At the same time, I have experience improving processes and structuring workflows to increase efficiency and reduce operational issues. I am particularly interested in roles where I can contribute not only to guest communication, but also to improving internal processes, coordination, and overall service consistency. With fluent Russian and strong English, I can effectively support international guests, especially the growing Russian-speaking segment. My goal is to grow within hotel operations while bringing additional value through process improvement and structured approach to daily operations. Tourism & Villa Management — Sri Lanka Manager / Marketing / Operations ● Managed daily operations of 3 villas (guests, bookings, staff coordination) ● Worked directly with international guests (communication, support, upselling services) ● Handled reservations, customer issues, and service quality ● Increased occupancy through direct marketing and guest relations M Media Group — Moscow Head of Web Development / Project Manager ● Managed team and multiple client projects ● Coordinated workflows, deadlines, and quality control ● Worked directly with clients, handled expectations and issues ● Built structured processes and improved operational efficiency BotMarketing.pro — Founder / Product Lead ● Built and managed a customer communication system (CRM, automation) ● Focused on customer experience, retention, and service processes ● Designed systems to improve client satisfaction and repeat visits