Server tại JW Marriott Phu Quoc Emerald Bay Resort & Spa

1/2019 → 1/2020 (1 năm )

Phu Quoc, Viet Nam

Shift Leader tại JW Marriott Phu Quoc Emerald Bay Resort & Spa

1/2020 → 1/2022 (2 năm )

Phu Quoc, Viet Nam

Bar Supervisor tại Six Senses Con Dao

1/2022 → 1/2023 (1 năm )

Con Dao, Viet Nam

Adept at handling guest complaints with a service-recovery mindset to ensure guest satisfaction. Well-versed in Brand Standard Audits, recognized as a “Star Employee” in the LQA audit at Six Senses Con Dao. Experienced in upselling, designing and executing promotions, and consistently achieving monthly F&B budget targets.

Senior Restaurant Supervisor tại Four Points by Sheraton Danang

1/2023 → Hiện tại

Da Nang, Viet Nam

Extensive experience in restaurant operations across buffet, à la carte dining, and event service. Skilled in associate roster planning and developing structured training programs, holding a certified Departmental Trainer qualification at Four Points by Sheraton. Strong knowledge of five-star Sequence of Service standards and cross-departmental operations, including Front Office and Housekeeping, Sale & Marketing. Proven ability in beverage par stock preparation, inventory control, and cost management. Responsible for monthly menu engineering based on detailed sales performance analysis.