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Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Tiếng Anh (Giỏi), Tiếng Pháp (Giỏi), Tây Ban Nha (Trung bình)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
EPH PARIS
TOURISM - Đại học
2009 → 2013
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Associate General Manager tại Sabina Hotels
1/2018 → 3/2022 (4 năm 1 tháng)
Ho Chi Minh
• Managed day-to-day operations for a 70+ unit hotel, improving operational efficiency and guest satisfaction through strategic planning. • Achieved a 20% increase in online customer satisfaction ratings by streamlining guest service protocols. • Implemented a comprehensive training program that improved guest satisfaction scores by 25% within the first year. • Coordinated the renovation of guest rooms and common areas, completing the project 10% under budget and 2 weeks ahead ofschedule. • Oversaw the hiring, training, and mentorship of a staff of 80, raisingservice standards and reducing staff turnover by 18%. • Implemented new inventory management system that decreased waste and saved the hotel $30K annually. • Generated financial reports and controlled P&L, sustaining profitability and cutting costs by 12% without compromising the quality of services. • Negotiated with vendors resulting in a 15% reduction in supply costswhile maintaining the quality of amenities off ered to guests.
Senior Business Development Manager tại Klook
3/2022 → 3/2024 (2 năm )
Việt Nam
ACHIEVEMENT 1. Big merchants: Disneyland Paris, Ei el Tower ticketing, Bateaux Mouches,... 2.Collected fund: 150.000 USD in cash from Disneyland Paris, 1000 tickets in kind by Bateaux Mouches Company • Identi ed and pursued new market opportunities, resulting in the successful expansion into three new geographic regions and a 40% increase in market share. • Successfully identi ed and cultivated key strategic partnerships resulting in a 30% increase in new business opportunities and revenue growth. • Led a cross-functional team to develop and implement a comprehensive sales and marketing strategy, resulting in a 20% increase in market share within 6 months. • Negotiated and closed high-value contracts with major clients, exceeding sales targets by 15% and contributing to the company's bottom line. • Built and maintained strong relationships with key clients, resulting in a 25% increase in client retention and renewal rates. • Led a high-performing BDM team, providing mentorship and guidance that resulted in a 20% increase in individual and team sales targets.
Sales and Business Development Director tại Heritage LINE Co., Ltd
3/2024 → Hiện tại
Việt Nam
• Directed cluster-wide commercial strategy across multiple vessels and destinations, with full accountability for topline revenue performance, occupancy optimization, and yield management across source markets. • Owned consolidated sales budget and forecasting accuracy, delivering sustainable revenue growth while safeguarding ADR positioning and luxury brand equity. • Designed and implemented cluster-level sales architecture, defining segmentation strategy B2B, wholesale, retail luxury advisors, charter, MICE, direct) and optimizing channel mix to maximize margin contribution. • Led and mentored regional sales managers across key markets Europe, Australia, North America, Asia), setting performance KPIs, pipeline governance, and structured account development plans. • Negotiated and structured multi-year global agreements with strategic trade partners, ensuring forward booking stability and mitigating seasonality risk across the fleet. • Established cluster revenue governance framework in collaboration with Revenue Management, including pricing corridors, discount thresholds, allotment controls, and displacement analysis for charters vs. FIT. • Provided executive-level reporting to ownership and senior management, including booking pace analysis, demand forecasting, market intelligence, and competitive benchmarking to inform fleet deployment decisions. • Spearheaded new market penetration initiatives and source market diversification to reduce overreliance on any single geography. • Collaborated with Marketing and Brand teams to ensure campaign ROI alignment with sales conversion strategy and high-value customer acquisition. • Partnered with Operations and Product teams to align sales commitments with vessel capacity, service delivery standards, and experiential positioning to protect long term brand perception. • Played a key role in evaluating expansion opportunities, including new itineraries, repositioning strategies, and charter business development to enhance cluster-wide asset productivity.



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