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Munish Kumar Anand

Munish Kumar Anand

Hồ sơ 5 sao vàng 33 Lượt xem hồ sơ

Nam, 10/01/1991, 35 tuổi

Dinesh nagar Etah Uttar Pradesh India

Cập nhật: 01/04/2026

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Nhân viên
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Toàn Quốc, Hà Nội
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
N/A
Công việc mong muốn
Buồng phòng
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Nhà hàng/ Bar/ Pub

Giới thiệu bản thân

PROFESSIONAL SUMMARY Dedicated and detail-oriented Senior Room Attendant with over 5+ years of housekeeping experience in hotel operations, delivering high standards of cleanliness, guest satisfaction, and operational efficiency. Skilled in room inspection, team coordination, and maintaining hygiene standards while managing 15+ rooms per shift. Proven ability to improve turnaround time, support team performance, and ensure exceptional guest service in fast-paced hospitality environments.

Trình độ học vấn chuyên môn

Dr. MPS College of Hotel Management – Agra, India

Bachelor of Science in Hotel Management - Khác

2010 → 2013

Kĩ năng

Kinh nghiệm làm việc

Housekeeping Room Attendant tại ITC Grand Bharat Hotel – Gurgaon, India

1/2014 → 2/2016 (2 năm 1 tháng)

India

 Delivered high-quality guest service in a luxury hotel environment.  Ensured cleanliness, hygiene, and presentation of guest rooms and public areas.  Responded promptly to guest requests and special needs.  Coordinated with front office and maintenance teams to resolve guest concerns.  Adhered strictly to hotel SOPs, safety, hygiene, and quality standards.  Conducted turn-down service, including bed preparation, pillow arrangement, lighting adjustment, and evening room setup.  Managed mini-bar inventory, replenishment, and proper recording.  Performed room cleaning and preparation according to hotel standards  Maintained bathroom sanitation, carpet/floor care, and overall room cleanliness.  Handled laundry services including washing, ironing, and folding linen.  Assisted guests with lost & found items, ensuring proper documentation and retrieval.  Monitored and restocked cleaning supplies, amenities, and guest essentials

Hotel Operations Executive tại GOIBIBO – Gurgaon, India

9/2016 → 2/2017 (5 tháng)

India

 Handled customer inquiries for flights, hotels, and travel packages, ensuring service excellence.  Managed reservations and resolved sold-out or overbooking situations through proactive supplier coordination.  Provided travel information, recommendations, and alternative solutions based on client needs.  Managed complaints and escalations, ensuring positive outcomes and customer retention.

Hotel Operations Executive tại Happy Easy Go – Gurgaon, India

6/2018 → 10/2021 (3 năm 3 tháng)

India

 Delivered customer support for Hotel bookings, reservations, and service inquiries via phone and email.  Assisted clients with itinerary planning, hotel reservations, transportation, and travel adjustments.  Resolved booking issues, cancellations, and complaints, ensuring high customer satisfaction.  Maintained accurate records of bookings, inventory, and pricing in internal systems.  Negotiated with suppliers to secure competitive rates while maintaining service quality standards.

Housekeeping Senior Room Attendant tại Casa Britona Hotel Goa, India

12/2021 → 1/2026 (4 năm 1 tháng)

India

 Maintained cleanliness and presentation of 12–18 guest rooms per shift, consistently meeting luxury hotel quality standards and inspection requirements.  Achieved 98%+ guest satisfaction scores by ensuring high standards of hygiene, room setup, and attention to detail.  Supervised and supported a team of 5–10 housekeeping attendants, ensuring efficient workflow and timely room readiness.  Reduced room turnaround time by 20% through effective task prioritization and coordination with front office and maintenance teams.  Conducted daily inspections of guest rooms and public areas, ensuring 100% compliance with health, safety, and sanitation standards.  Managed linen inventory and housekeeping supplies, minimizing wastage and contributing to 15% cost savings annually.  Trained and mentored new housekeeping staff, improving team productivity and maintaining consistent service excellence standards.

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