Trainee Food And Beverage Department tại Rex Hotel Saigon

8/2019 → 2/2020 (6 tháng)

141 Nguyen Hue Street, District 1, Ho Chi Minh City

- Managed multiple tables efficiently, ensuring timely and accurate service delivery - Delivered excellent customer service through effective communication; recommended menu items based on guest preferences - Actively participated in planning and executing large-scale wedding events of up to 700 guests - Developed service plans aligned with client requirements and service standards - Consulted with clients on reservations, identified their needs, and proposed the most suitable service solution - Collaborated with team members to ensure seamless event execution and consistently meet customer expectations

Bellman Department/ Tour operators tại Rex Hotel Saigon

2/2020 → 4/2024 (4 năm 2 tháng)

141 Nguyen Hue Street, District 1, ho Chi Minh City

- Provided guests with information on hotel facilities and local attractions, shopping, and entertainment - Promoted and sold private and premium small-group tours tailored to guest needs - Responded to customer inquiries via email in a timely and professional manner - Coordinated transportation arrangements to ensure optimal guest experience - Collaborated with cross-functional teams to maintain service quality standards - Assisted guests with luggage handling, room guidance, storage services, and lost baggage support

Sales Executive tại GEM Center

5/2024 → 5/2025 (1 năm )

08 Nguyen Binh Khiem Street, District 1, Ho Chi Minh City

- Proactively generated leads via Facebook, TikTok, Telesales, and business networking channels - Targeted corporate clients across assigned sectors (Logistics, Government, Beauty, etc.) - Analyzed client needs, objectives, and budgets to deliver tailored event solutions - Developed event concepts, program flow, staffing plans, and execution timelines - Designed detailed layout plans aligned with client requirements and capacity - Prepared comprehensive quotations covering venue, staging, AV, lighting, backdrop, MC, and related services - Negotiated contracts, pricing, and payment terms; customized service packages to fit client budgets - Managed contract progress, internal approvals, and receivables tracking - Acted as the key liaison between clients and internal teams (F&B, Security, Operations) - Monitored pre-event preparation and supported on-site execution to ensure smooth delivery

Operations Manager tại Jan Kitchen

5/2025 → Hiện tại

216 Le Duc Tho Street. Go Vap District, Ho Chi Minh City

- Supervised daily operations, ensuring food preparation processes and presentation met quality standards - Handled customer requests and resolved complaints related to food and service - Produced and edited promotional videos; managed advertising campaigns on Facebook and TikTok to acquire new customers - Contributed to product development by proposing new menu items aligned with customer preferences and target segments

Employee of the Month

4/2022

Awarded “Employee of the Month” in 2022 and 2023 for significant contributions to hotel revenue through tour sales and transportation coordination. Recognized for being proactive, hardworking, friendly, and possessing strong professional skills.