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Tăng Thái Thủy Tiên

Tăng Thái Thủy Tiên

Hồ sơ 5 sao vàng 103 Lượt xem hồ sơ

Nữ, 17/03/1995, 31 tuổi

Hồ Chí Minh

Cập nhật: 09/10/2026

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Toàn Quốc
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Lao động ngoài nước

Giới thiệu bản thân

I am a friendly and adaptable person with strong communication and organizational skills. I enjoy helping people, creating positive experiences, and working in team environments. I am detail-oriented, responsible, and able to manage multiple tasks effectively. I am comfortable communicating in English and interacting with people from different backgrounds, especially through my experience living and working in the United States. I am also a fast learner who is always willing to improve and develop new skills. I enjoy working in customer-focused roles where I can support others and contribute to a smooth and professional experience.

Trình độ học vấn chuyên môn

Đại học Tôn Đức Thắng

Quan hệ lao động - Đại học

2013 → 2017

Kĩ năng

Customer Service
Communication skills
Schedule & reservation management
Problem-solving
Organization & multitasking
English communication
Attention to detail
Adaptability
PMS Opera
Salesforce
Cross-Departmental Coordination
Schedule & reservation management

Kinh nghiệm làm việc

Reservation Agent tại Amanoi Resort

7/2026 → Hiện tại

Khánh Hòa

• Handled room reservations and guest inquiries via phone and email, providing information on room types, rates, packages, booking terms and conditions, and resort facilities. • Maintained reservation records in Opera Cloud, including room blocking, guest preferences, special requests, and arrival details. • Reviewed incoming and arrival reservations, verified booking details, and followed up on tentative bookings and pre-arrival traces to ensure payment, guest information, and outstanding arrangements were completed before arrival. • Coordinated pre-arrival arrangements, including visa, fast-track services, transportation, activities, and special requests, with relevant departments to support seamless guest arrivals. • Maximized revenue through needs-based upselling of rooms, packages, and resort experiences while maintaining guest satisfaction.

Front Office & Reservation Agent tại SOUTHERNMOST BEACH RESORT – USA

11/2024 → 11/2025 (1 năm )

Key West - Florida - USA

• Managed reservations via phone, email, and OTAs, handling availability, pricing, and special requests. • Processed reservation updates and cancellations, ensuring accuracy, deposits, and daily AM/PM reporting. • Maintained complete and accurate reservation records for upcoming arrivals. • Consistently met call-quality standards and achieved top booking performance for 11 consecutive months. • Performed front desk operations including check-in/check-out,guest verification, and payment processing. • Handled guest concerns and service recovery professionally,coordinating with operations teams to ensure smooth service delivery.

Mong muốn về công việc

Seeking to further develop my expertise in hotel reservations within a professional and dynamic environment. Eager to apply my experience and guest service skills to enhance guest satisfaction and contribute to smooth hotel operations.

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